Exit this survey >> Sandau Client Feedback 1. Thank you for speaking with a representative of Sandau Construction The following questions evaluate your views of Sandau Construction. Please indicate your opinions about each of the following … Question Title * 1. How did you hear about our company? (Select all that apply) Direct Mail Home Show Neighbor Newspaper Radio/TV Referral Yellow Pages Other (please specify) Question Title * 2. If you met us at a local home show which one was it? Question Title * 3. In thinking about your total experience with our company, please rate the level of service you received? Please rate on the following scale. Excellent As Expected Average Under Expectations Poor N/A Service your received Service your received Excellent Service your received As Expected Service your received Average Service your received Under Expectations Service your received Poor Service your received N/A Other (please specify) Question Title * 4. Please rate the following characteristics of the representative that visited with you. Excellent As Expected Average Under Expectations Poor N/A Punctuality Punctuality Excellent Punctuality As Expected Punctuality Average Punctuality Under Expectations Punctuality Poor Punctuality N/A Courteousness Courteousness Excellent Courteousness As Expected Courteousness Average Courteousness Under Expectations Courteousness Poor Courteousness N/A Knowledge of product(s) Knowledge of product(s) Excellent Knowledge of product(s) As Expected Knowledge of product(s) Average Knowledge of product(s) Under Expectations Knowledge of product(s) Poor Knowledge of product(s) N/A Adequately Explained Warranty Adequately Explained Warranty Excellent Adequately Explained Warranty As Expected Adequately Explained Warranty Average Adequately Explained Warranty Under Expectations Adequately Explained Warranty Poor Adequately Explained Warranty N/A Ability to Answer Questions Ability to Answer Questions Excellent Ability to Answer Questions As Expected Ability to Answer Questions Average Ability to Answer Questions Under Expectations Ability to Answer Questions Poor Ability to Answer Questions N/A Skill in Completing Transaction Skill in Completing Transaction Excellent Skill in Completing Transaction As Expected Skill in Completing Transaction Average Skill in Completing Transaction Under Expectations Skill in Completing Transaction Poor Skill in Completing Transaction N/A Overall Presentation Performance Overall Presentation Performance Excellent Overall Presentation Performance As Expected Overall Presentation Performance Average Overall Presentation Performance Under Expectations Overall Presentation Performance Poor Overall Presentation Performance N/A Other (please specify) Question Title * 5. Do you feel the product discussed met your expectations/needs? Yes No Other (please specify) Question Title * 6. What aspects of our proposal were most appealing to you? (Check all that apply) Product Features Warranty Company Story Value Price Knowledge of representative Other (please specify) Question Title * 7. How confident were you that our company could perform to your expectations? High Confidence Confident Low Confidence Your confidence level in Sandau Your confidence level in Sandau High Confidence Your confidence level in Sandau Confident Your confidence level in Sandau Low Confidence Other (please specify) Question Title * 8. How did the product’s price compare to your expectations? Absolutely Met Expectations Average Under Expectations Poorly Met N/A Were your expectations met? Were your expectations met? Absolutely Were your expectations met? Met Expectations Were your expectations met? Average Were your expectations met? Under Expectations Were your expectations met? Poorly Met Were your expectations met? N/A Other (please specify) Question Title * 9. Which of the following led you to not proceed with our product at this time? (Check all that apply) Representative Need More Info Timing Price Warranty Product Features Other (please specify) Question Title * 10. Please rate the our “total package” including confidence in our company, service, product features, warranty and cost. Excellent Average Poor N/A Your rating is Your rating is Excellent Your rating is Average Your rating is Poor Your rating is N/A Other (please specify) Question Title * 11. All things considered, over the next 12 months what’s the likelihood you will be purchasing this product? High Don't Know Low Absolutely Not Other (please specify) Question Title * 12. What could Sandau Construction have done better to earn your business now or in the future? Question Title * 13. Other thoughts and/or comments you would like to share Question Title * 14. Thank you for completing our customer feedback survey. To receive ongoing information from Sandau Construction, or have a member of our team contact you immediately, please complete the following information. Name E-mail Address Home address City State Zip Phone Number (best to reach you at) Done >>
