1. Thank you for speaking with a representative of Sandau Construction

The following questions evaluate your views of Sandau Construction. Please indicate your opinions about each of the following …

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* 1. How did you hear about our company? (Select all that apply)

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* 2. If you met us at a local home show which one was it?

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* 3. In thinking about your total experience with our company, please rate the level of service you received? Please rate on the following scale.

  Excellent As Expected Average Under Expectations Poor N/A
Service your received

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* 4. Please rate the following characteristics of the representative that visited with you.

  Excellent As Expected Average Under Expectations Poor N/A
Punctuality
Courteousness
Knowledge of product(s)
Adequately Explained Warranty
Ability to Answer Questions
Skill in Completing Transaction
Overall Presentation Performance

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* 5. Do you feel the product discussed met your expectations/needs?

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* 6. What aspects of our proposal were most appealing to you? (Check all that apply)

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* 7. How confident were you that our company could perform to your expectations?

  High Confidence Confident Low Confidence
Your confidence level in Sandau

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* 8. How did the product’s price compare to your expectations?

  Absolutely Met Expectations Average Under Expectations Poorly Met N/A
Were your expectations met?

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* 9. Which of the following led you to not proceed with our product at this time? (Check all that apply)

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* 10. Please rate the our “total package” including confidence in our company, service, product features, warranty and cost.

  Excellent Average Poor N/A
Your rating is

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* 11. All things considered, over the next 12 months what’s the likelihood you will be purchasing this product?

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* 12. What could Sandau Construction have done better to earn your business now or in the future?

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* 13. Other thoughts and/or comments you would like to share

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* 14. Thank you for completing our customer feedback survey. To receive ongoing information from Sandau Construction, or have a member of our team contact you immediately, please complete the following information.

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