I'm conducting this survey to identify the most-hated customer service words and phrases. I'll include the results in the next edition of "The Compassionate Geek", my customer service book. I'll also publish the results on my blog at www.soundtraining.net/blog and on my Facebook page at www.facebook.com/soundtraining.net.
Oh, and please share this survey with everyone you know. I need lots of responses! (The goal is 500 responses.) Thanks for your help!