SurveyMonkey Powered Online Survey

Question Title

* 1. Did you come to AbeBooks today looking for a specific book?

Yes, I came to look for a specific book.

No, however I had a general idea of what I was looking for.

No, I was just browsing.

Question Title

* 2. How important to you in buying your book(s) today with us are the following:

	Not at all important	Not very important	Somewhat important	Important
Ease of use of the website	Ease of use of the website Not at all important	Ease of use of the website Not very important	Ease of use of the website Somewhat important	Ease of use of the website Important
Ease & speed of finding book(s)	Ease & speed of finding book(s) Not at all important	Ease & speed of finding book(s) Not very important	Ease & speed of finding book(s) Somewhat important	Ease & speed of finding book(s) Important
Book selection	Book selection Not at all important	Book selection Not very important	Book selection Somewhat important	Book selection Important
Book description & details	Book description & details Not at all important	Book description & details Not very important	Book description & details Somewhat important	Book description & details Important
Images of book	Images of book Not at all important	Images of book Not very important	Images of book Somewhat important	Images of book Important
Condition of book	Condition of book Not at all important	Condition of book Not very important	Condition of book Somewhat important	Condition of book Important
Book recommendation(s)	Book recommendation(s) Not at all important	Book recommendation(s) Not very important	Book recommendation(s) Somewhat important	Book recommendation(s) Important
Bookseller ratings	Bookseller ratings Not at all important	Bookseller ratings Not very important	Bookseller ratings Somewhat important	Bookseller ratings Important
Book prices	Book prices Not at all important	Book prices Not very important	Book prices Somewhat important	Book prices Important
Postage price & speed choices	Postage price & speed choices Not at all important	Postage price & speed choices Not very important	Postage price & speed choices Somewhat important	Postage price & speed choices Important
Payment options	Payment options Not at all important	Payment options Not very important	Payment options Somewhat important	Payment options Important
Overall experience	Overall experience Not at all important	Overall experience Not very important	Overall experience Somewhat important	Overall experience Important

Question Title

* 3. How satisfied were you with the following?

	Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied
Ease of Use of the Website	Ease of Use of the Website Dissatisfied	Ease of Use of the Website Somewhat Dissatisfied	Ease of Use of the Website Somewhat Satisfied	Ease of Use of the Website Satisfied
Ease & Speed of Finding Books	Ease & Speed of Finding Books Dissatisfied	Ease & Speed of Finding Books Somewhat Dissatisfied	Ease & Speed of Finding Books Somewhat Satisfied	Ease & Speed of Finding Books Satisfied
Book Selection	Book Selection Dissatisfied	Book Selection Somewhat Dissatisfied	Book Selection Somewhat Satisfied	Book Selection Satisfied
Book Description & Details	Book Description & Details Dissatisfied	Book Description & Details Somewhat Dissatisfied	Book Description & Details Somewhat Satisfied	Book Description & Details Satisfied
Images of the Books	Images of the Books Dissatisfied	Images of the Books Somewhat Dissatisfied	Images of the Books Somewhat Satisfied	Images of the Books Satisfied
Condition of Book	Condition of Book Dissatisfied	Condition of Book Somewhat Dissatisfied	Condition of Book Somewhat Satisfied	Condition of Book Satisfied
Book recommendations	Book recommendations Dissatisfied	Book recommendations Somewhat Dissatisfied	Book recommendations Somewhat Satisfied	Book recommendations Satisfied
Bookseller Ratings	Bookseller Ratings Dissatisfied	Bookseller Ratings Somewhat Dissatisfied	Bookseller Ratings Somewhat Satisfied	Bookseller Ratings Satisfied
Book Prices	Book Prices Dissatisfied	Book Prices Somewhat Dissatisfied	Book Prices Somewhat Satisfied	Book Prices Satisfied
Postage Prices & Speeds	Postage Prices & Speeds Dissatisfied	Postage Prices & Speeds Somewhat Dissatisfied	Postage Prices & Speeds Somewhat Satisfied	Postage Prices & Speeds Satisfied
Payment Options	Payment Options Dissatisfied	Payment Options Somewhat Dissatisfied	Payment Options Somewhat Satisfied	Payment Options Satisfied
Overall Experience	Overall Experience Dissatisfied	Overall Experience Somewhat Dissatisfied	Overall Experience Somewhat Satisfied	Overall Experience Satisfied

Question Title

* 4. Based on your experience on our website, how likely would you be to...

	Not at all likely	1	2	3	4	Somewhat likely	6	7	8	9	Extremely likely
... recommend AbeBooks to a friend or colleague?	... recommend AbeBooks to a friend or colleague? Not at all likely	... recommend AbeBooks to a friend or colleague? 1	... recommend AbeBooks to a friend or colleague? 2	... recommend AbeBooks to a friend or colleague? 3	... recommend AbeBooks to a friend or colleague? 4	... recommend AbeBooks to a friend or colleague? Somewhat likely	... recommend AbeBooks to a friend or colleague? 6	... recommend AbeBooks to a friend or colleague? 7	... recommend AbeBooks to a friend or colleague? 8	... recommend AbeBooks to a friend or colleague? 9	... recommend AbeBooks to a friend or colleague? Extremely likely
... place an order via AbeBooks in the future?	... place an order via AbeBooks in the future? Not at all likely	... place an order via AbeBooks in the future? 1	... place an order via AbeBooks in the future? 2	... place an order via AbeBooks in the future? 3	... place an order via AbeBooks in the future? 4	... place an order via AbeBooks in the future? Somewhat likely	... place an order via AbeBooks in the future? 6	... place an order via AbeBooks in the future? 7	... place an order via AbeBooks in the future? 8	... place an order via AbeBooks in the future? 9	... place an order via AbeBooks in the future? Extremely likely

Question Title

* 5. We value your opinion. Please provide your thoughts or comments regarding the order process on AbeBooks.
Please Note: We are unable to respond to comments left here. If you would like to hear from us, please contact our Customer Service Team.

Question Title

* 6. To help us better organise your feedback, please indicate what kind of comment you are making, if any, in the space provided above (please click on all that apply).

Searching for books

Book information

Shopping cart and checkout

Payment options

Postage

About AbeBooks (in general)

Other

Optional Demographic Questions:

Question Title

* 7. Which age group below best matches your age?

18 or under

19-25

26-35

36-50

51-65

66 +

Prefer not to respond

Question Title

* 8. Are you ... ?

Male

Female

Prefer not to respond

Question Title

* 9. Is this the first time you have purchased a book with AbeBooks?

Yes

Don't know / Not sure

Please click the [Done] button below to submit your answers.

Question Title

* 1. Did you come to AbeBooks today looking for a specific book?

Question Title

* 2. How important to you in buying your book(s) today with us are the following:

Question Title

* 3. How satisfied were you with the following?

Question Title

* 4. Based on your experience on our website, how likely would you be to...

Question Title

* 5. We value your opinion. Please provide your thoughts or comments regarding the order process on AbeBooks. Please Note: We are unable to respond to comments left here. If you would like to hear from us, please contact our Customer Service Team.

Question Title

* 6. To help us better organise your feedback, please indicate what kind of comment you are making, if any, in the space provided above (please click on all that apply).

Question Title

* 7. Which age group below best matches your age?

Question Title

* 8. Are you ... ?

Question Title

* 9. Is this the first time you have purchased a book with AbeBooks?

* 5. We value your opinion. Please provide your thoughts or comments regarding the order process on AbeBooks.
Please Note: We are unable to respond to comments left here. If you would like to hear from us, please contact our Customer Service Team.