Section I. Customer Service Experience

Thank you for taking the time to complete the "Customer Satisfaction Survey" for the United States Bankruptcy Court for the Northern District of Illinois. Our mission is "to maintain and provide access to accurate bankruptcy records, and to provide quality service to our customers."

1. Please rate the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Finding the courthouse was easy.
I felt safe in the courthouse.
The court makes reasonable efforts to remove physical and language barriers to service.
I was able to get my court business done in a reasonable amount of time.
I easily found the courtroom/office I needed.
The court's hours of operation made it easy for me to do my business.
The forms I needed were clear and esay to understand.
The court's website provides sufficient information.
I was treated with courtesy and respect.
The court staff employee paid attention to my needs.
The court staff employee was very knowledgeable and polite.
The court staff employee quickly resolved the problem.
The court staff employee answered my call in a reasonable amount of time.
Overall, I was satisfied with the customer service experience.

2. The e-mail instructions received from the court staff was consistent and easy to follow.

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Case Administration
Courtroom Services
Fiscal
Public Service
Systems
Training

3. I would prefer to use iChat if it was available over email or the telephone.

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