GRSi Quality Survey * 1. Please check the Functional Area which relates to your recent experience with GRSi. Please do not use this survey to relay personally identifiable information (PII) or any other classified or sensitive data. Accounting Business Development Contract Management Human Capital Management Program Management Quality Management Infrastructure Functional Area Accounts Payable Accounts Receivable Payroll Reporting Functional Area Accounting menu Business Development Marketing Proposals Functional Area Business Development menu Contract Management Functional Area Contract Management menu Human Resources (no confidential personnel information) Recruiting Functional Area Human Capital Management menu Program Management Functional Area Program Management menu Documentation ISO 9001 Knowledge Management Quality Training Functional Area Quality Management menu Information Technology Facilities Functional Area Infrastructure menu Other (please describe the tasks performed) * 2. How satisfied are you with the overall quality of the service/task/product provided? Very satisfied Satisfied Somewhat satisfied Not satisfied Please provide comments for any rating of “Somewhat satisfied” or “Not satisfied”. Comments are required for these ratings. * 3. Thinking about your recent experience with GRSi, how would you rate our helpfulness and willingness to resolve your issues? Excellent Good Adequate Needs improvement Please provide comments for any rating of “Adequate” or “Needs improvement”. Comments are required for these ratings. * 4. Have your questions been addressed in a timely manner? Yes, good responsiveness Yes, adequate responsiveness Responsiveness needs improvement Please provide comments for any rating of “Adequate” or “Needs improvement”. Specific times should be provided to gauge responsiveness. Comments are required for these ratings. * 5. Rate the level of technical skill and knowledge of the Functional Area provided to you. Excellent Good Adequate Needs improvement Please provide comments for any rating of “Adequate” or “Needs improvement”. Comments are required for these ratings. * 6. How could we improve on services provided? Please provide comments that include specific suggestions. If “none”, indicate “none”. * 7. Please provide any additional comments regarding your experience with GRSi. Your feedback will help us as we seek ongoing process improvements. * 8. This survey will be shared with top management. Would you like to highlight a GRSi Functional Area or individual for superior service or delivery of a service product? Done