GRSi Quality Survey

* 1. Please check the Functional Area which relates to your recent experience with GRSi. Please do not use this survey to relay personally identifiable information (PII) or any other classified or sensitive data.

	Accounting	Business Development	Contract Management	Human Capital Management	Program Management	Quality Management	Infrastructure
Functional Area	Functional Area Accounting menu	Functional Area Business Development menu	Functional Area Contract Management menu	Functional Area Human Capital Management menu	Functional Area Program Management menu	Functional Area Quality Management menu	Functional Area Infrastructure menu

Other (please describe the tasks performed)

* 2. How satisfied are you with the overall quality of the service/task/product provided?

Very satisfied

Satisfied

Somewhat satisfied

Not satisfied

Please provide comments for any rating of “Somewhat satisfied” or “Not satisfied”. Comments are required for these ratings.

* 3. Thinking about your recent experience with GRSi, how would you rate our helpfulness and willingness to resolve your issues?

Excellent

Good

Adequate

Needs improvement

Please provide comments for any rating of “Adequate” or “Needs improvement”. Comments are required for these ratings.

* 4. Have your questions been addressed in a timely manner?

Yes, good responsiveness

Yes, adequate responsiveness

Responsiveness needs improvement

Please provide comments for any rating of “Adequate” or “Needs improvement”. Specific times should be provided to gauge responsiveness. Comments are required for these ratings.

* 5. Rate the level of technical skill and knowledge of the Functional Area provided to you.

Excellent

Good

Adequate

Needs improvement

Please provide comments for any rating of “Adequate” or “Needs improvement”. Comments are required for these ratings.

* 6. How could we improve on services provided? Please provide comments that include specific suggestions. If “none”, indicate “none”.

* 7. Please provide any additional comments regarding your experience with GRSi. Your feedback will help us as we seek ongoing process improvements.

* 8. This survey will be shared with top management. Would you like to highlight a GRSi Functional Area or individual for superior service or delivery of a service product?