1. Customer Service Centre Survey

 
 25% of survey complete.
We would like to ask you some questions about your recent experience with the Customer Service Centre. This will help us to improve the service we offer. The survey is anonymous and is not connected with the issues you raised in your email to the Customer Service Centre.

The Customer Service Centre provides information about the NHS and adult social services. We are responsible for replying to your correspondence on behalf of the Department’s Ministers. The Customer Service Centre is not a part of the NHS and therefore cannot comment on individual cases. However, we aim to provide prompt and accurate replies to your enquiries.

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1. Who did you write to?

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2. What did you want to achieve from your email?

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3. Where did you find the Customer Service Centre’s email address?

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4. How long did you expect to wait for a reply to your email?

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5. How long did you wait?

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6. Did you try to resolve your query by contacting anyone else or any other organisation? If so, please give details.

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