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1. Ambulance Survey

Thank you for taking part in the City of Rio Rancho's ambulance services survey. Survey results will be used to enhance our service delivery efforts.

This survey is intended for those who have received ambulance services from the City or Rio Rancho and may take up to 20 minutes to complete depending on your connection speed and responses.

Thank you again for your participation!

1. When You Called 9-1-1:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
My call was answered in a timely manner.
The call taker was courteous and helpful.

2. The EMT/Paramedic Who Treated Me:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Provided care in a courtesous and respectful manner.
Explained all medical procedures.
Was professional and knowlegeable.

3. If Your Emergency Call Involved Pain:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Pain control options were offered.
All risks and benefits of pain control were explained.
My pain was controlled and tolerable.
My pain was gone by the time we arrived at the hospital.

4. During The Trip To The Hospital:

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I was made comfortable.
I felt safe.

* 5. Did you receive a bill for services rendered?

* 6. Did you contact the Billing Division?

7. If yes, please rate the following regarding your experience:

  Excellent Above Average Average Below Average Poor
Overall Customer Service
Knowledge/Helpfulness of Billing Staff
Timeliness of Response
Ease of Contacting the Billing Division

* 8. Prior to receiving ambulance services from the City, were you aware that charges were imposed for such services?

* 9. Did you visit the ambulance billing website?

10. If yes, please rate the following regarding your experience:

  Excellent Above Average Average Below Average Poor
Accuracy/Clarity of Information
Usefulness of Information
Thoroughness in Addressing your Concerns
Ability to Save Time

* 11. Did you receive a copy of the Ambulance Billing Brochure?

12. If yes, please rate the following regarding your experience:

  Excellent Above Average Average Below Average Poor
Accuracy/Clarity of Information
Usefulness of Information
Thoroughness in Addressing your Concerns
Ability to Save Time

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