LUPC (Land Use Planning Commission) Customer Service Survey

Thank you in advance for taking the time to answer our customer service survey. The purpose of this survey is to help our agency understand and adapt to the needs of our customers.

After a few general questions about your most recent interaction with us, you will be given the opportunity to end the survey or to answer more specific questions related to the specific type or subject of your interaction. Depending on your choice the survey should only take between 5-10 minutes.

At the end of the survey you will be given the opportunity to complete some information about yourself, that information is entirely optional allowing your responses to be anonymous.

Please note that during each survey time period the survey only allows one response per computer. In order to allow those with frequent interaction to submit new surveys over time, the time period for each survey will last for three months with new surveys starting quarterly in January, April, July, and October.

Question Title

How would you rate your most recent interaction with the LUPC staff in the following areas?

Please check one answer per row.

  Very Good Good Adequate Poor Unacceptable N/A
Quality of our staff's responses to your questions and concerns.
Timeliness of our staff to your requests for information.
Knowledge level of our staff.
Professionalism and courtesy of our staff.
Ability of our staff to anticipate your needs and provide proactive service.
My visit/call to the office was a pleasant one.
Overall, how was your interaction with our Staff?

Question Title

If you have had other interactions with the LUPC, we will ask you a few questions about that contact to see if we are improving our service.

Was this your first interaction with the LUPC?