1. IT Services Helpdesk Feedback

* 4. Please select a value that indicates your level of satisfaction or agreement.

  Strongly agree Agree Not sure Disagree Strongly disagree
a. The IT Service Desk had the ability to solve your issues
b. The IT Service Desk handles calls in a courteous manner
c. The IT Service Desk handles calls quickly and efficiently
d. The IT Service Desk displays good communication skills

* 5. Please select a value that indicates your level of satisfaction or agreement.

  Strongly agree Agree Not Sure Disagree Strongly disagree
a. The information available to you on the ISS Website or in our publications helped to solve your problem
b. The waiting time to have my enquiry addressed was satisfactory
c. The information provided to you when you contacted the Helpdesk was relevant
d. The IT Service Desk service provided met your expectations

* 6. Please rate your overall satisfaction level of the support available from IT Services

  Very poor Poor Average Good Very good
Overall satisfaction

* 7. Your Comments? For example is there a particular staff member or process worthy of special mention or any services that was not available to you that you expected us to provide?

* 8. Please contact me regarding my comments.

* 9. Contact Details

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