Thank you for agreeing to complete our short survey. The survey consists of 23 short questions, and should only take approximately 5 minutes of your time.
Your responses will be used in our market research programme, which aims to gather public opinion on the initial experiences of calling a customer service / contact centre of major companies or organisations.
All of your answers and personal information are confidential, and we won't pass them on to any other parties, we promise.
You have the right to withdraw from this survey at any time.