* 1. What brought you to the Community Development Department?

* 2. When did you visit our Community Development office, or complete our services in the field?

Date of Office Visit
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Date of Field Inspection / Final
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* 3. Name(s) of the staff member(s) who assisted you:

* 4. How often do you use the services of our department?

* 5. Please rate your satisfaction with the following range of our services:

  Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied Not Applicable
Phone Inquiry
Front Counter Staff
Over-the-Counter / Plan Review
Planner
Field Inspector (Building Safety)
Field Inspector (Code Compliance)
Sign Inspector

* 6. Compared to other communities, how would you rate our service?

* 7. Please rate your satisfaction with the following aspects of our services:

  Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Professionalism
Quality of Service
Deadline met
Communication
Responsiveness
Friendliness
Overall Experience

* 8. If you used our Front Counter services, how would you rate the timeliness with which you were greeted?

* 9. If you met with a Planner and/or Over-the-Counter Plan Reviewer, how would you describe your wait time?

* 10. What are we doing well, and/or what could we do better to improve our services?

* 11. (OPTIONAL) If you would like to be contacted by City staff for one-on-one follow-up, please provide us with your name and contact information.

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