1. SF Upcoming PAID study on IT Professionals - April 16, 2009

Thank you for taking the time to answer these brief questions. As always, we appreciate your input as a valuable Plaza Research respondent. We have a new study on COMMUNITY ISSUES that you maybe in interested in.

PLEASE DO NOT RESPOND IF YOU HAVE DONE A STUDY WITHIN THE LAST 6 MONTHS.

We are looking for IT managers to participate in a discussion about tech support issues. As part of this research, we will be discussing new technologies that are being provided to IT professionals, like yourself, for supporting your end users. This study is a 90 minute focus group discussion and will take place in downtown SF on Thursday, April 16th. The honorarium is $100.00.

Recruiters will be calling responses in the order received until the study is full.

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* 1. Contact Information

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* 2. Employment Information

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* 3. How many people are employed by your company at all sites and locations worldwide?

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* 4. Do you manage individuals who provide technical support to either your internal employees or to your external customers?

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* 5. How long have you had this responsibility with your current employer?

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* 6. Approximately how many individuals do you directly manage who provide tech support?

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* 7. In total, approximately how many end-users does your immediate staff support?

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* 8. Does your immediate staff support only fellow employees, only external customers or both?

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* 9. Does your immediate staff support any remote employees, including employees who work at home, your sales force, or employees who frequently travel?

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* 10. Does your immediate staff ever use remote control to view and control your end users’ computers?

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* 11. How familiar, if at all, are you with the tools that are used in the day to day support of your company’s helpdesk function? Please use a scale “not at all familiar” (meaning you would not be able to easily enter a support incident) and “extremely familiar” (meaning you are able to enter and follow through on a support incident easily)

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* 12. How broad is your experience with technical/customer support incidents? On a scale of 1 to 5 where a “1” means that you “have experience with only a few, basic types of incidents” and a “5” means that you “have experience with a broad range of incidents” please tell me your level of experience.

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* 13. Which of the following statements describe your involvement in evaluating software tools for the helpdesk/service desk function in your company? (Select one response per each statement)

  Yes No
Do you identify the need for the solution?
Do you specify the performance requirement to be met?
Do you evaluate various vendors or products?
Do you recommend specific vendors or products?
Do you select the vendor or product to be implemented?
Do you authorize the payment?

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* 14. What is your gender?

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* 15. Which category best describes your age?

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* 16. What is your highest level of education?

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* 17. What is your ethnic background?

Thank you for participating in our survey. IF you qualify based on the answers provided THEN you will receive a call back. However due to the popularity of our surveys and groups, we can't contact everyone. Please note that all responses will be returned on a first come, first served basis until the studies are full.

*****REFERRALS ARE GREATLY APPRECIATED!*****

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* 18. ******FOR COMPANY USE ONLY******
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