1. Service Characteristics

We would like to take this opportunity to thank you for your business. To ensure your continued satisfaction, we would like to provide you an opportunity to communicate any concerns or suggestions that you may have in the quality of work and/or the services that you received. Please take a few minutes to complete this survey. We welcome your feedback and appreciate your honesty.

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* 1. Please rank, your criteria for choosing an organization.

  Most Important Very Important Important Less Important Not Important
Industry/marketplace knowledge
Length of time in business
Consultative capabilities
Technology and Tools provided
Personal Referral
Lowest rate
Responsiveness to requests
Value-added services

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* 2. Please rate the following questions.

  Excellent Above Average Average Below Average Poor N/A
The quality of our responses to your questions and concerns.
The timeliness of our response to your needs.
The knowledge level of our staff.
Keeping you informed of changes.
Our ability to anticipate your needs and provide assistance pro actively.
The quality of services we provide meet your objectives.
Cost effective solutions offered.
Overall, how do you rank our services to you.

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* 3. How woud you rate the overall Customer Service received?

  Excellent Above Average Average Below Average Poor N/A
Front Office Personnel
Accounting Personnel
Drafting Technicians
Project Engineers
Department Managers

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* 4. What should we improve on (please be specific)?

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* 5. What do we do well?

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* 6. Based on our performance, would you consider using our services for future projects?

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* 7. Please provide any additional comments.

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* 8. How would you prefer for us to provide most communications?

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