1. Ascent Group, Inc. Billing & Payment Survey

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Compare Your Billing & Payment Performance

Benchmark Billing & Payment Practices

The Ascent Group is benchmarking Billing & Payment practices to uncover the most effective techniques and strategies for improving billing efficiency and effectiveness and improving payment performance. See how your practices compare to our database of best practices and best performers. If your billing and payment performance is successful, we'd like to highlight your company in our upcoming research report.

Participate in our research by completing our Billing & Payment Benchmarking Survey. Participants will receive a complimentary copy of the published report (e-version).

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports. 

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

Question Title

* 1. Please provide your contact information.

Question Title

* 2. Briefly describe your Billing and Payment Organization(s). Include how bills are prepared, billing exceptions resolved, and payment acceptance.