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1. Pre Course Customisation Questionnaire:

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* 1. a) Course Title for which you are completing this survey?
(If unsure, see titles in www.trustedu.com)
b) Course Dates? City?
c) Who are you communicating with in our organisation for this workshop?
d) Designation of Participants: Managers? Supervisors? Team Leaders? Team Members? or Mixture of........
e) Function of Participants: Sales Staff? Customer Service Staff? HR Staff? Production Staff? Mixture of.......?
f) Approximately % Male % Female Participants?
h) Approximate age range of Participants (from ...to...years of age)?

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* 2. Your comments will be treated with the strictest confidentiality.
What are some of the indirect complaints and unhappiness target participants leaders have regarding their teams?
Your comments:

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* 3. What are some of the indirect complaints and unhappiness management has regarding target participants?
Your Comments:

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* 4. What are some of the indirect complaints and unhappiness shown by subordinates/team members towards their target participants?
Your Comments:

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* 5. Please provide about 4-5 actual situations where you witness or heard of the following :
target participants have behaved inappropriately, eg speaking down, inability to handle conflict, poor delegation, etc, towards their team members
Your Comments:

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* 6. Please provide about 4-5 actual situations where you witness or heard the following :
target participants who have behaved inappropriately towards their supervisors?
Your Comments:

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* 7. What are some Competencies ( knowledge / skills ) you would want target participants to specifically learn / be good at from this workshop?
Your Comments:

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* 8. What kind of attitude/mindset do you expect to see in target participants after the workshop?
Your Comments:

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* 9. Are your target participants cooperating well? If no, Why?
Your Comments:

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* 10. Why is there so much gossip, politics in some department?
Your Comments:

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* 11. Do you think there’s a lack of cooperation among target participants? Of different departments? If yes, why?
Your Comments:

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* 12. Are your target participants feeling stressful at work? If yes, why?
Your Comments:

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* 13. Are your target participants demonstrating satisfactorily initiative at work? If no, why?
Your Comments:

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* 14. Do your target participants understand other employees' problems, difficulties at work? Are they helping colleagues to solve their problems? If no, why?
Your Comments:

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* 15. What are some unhappiness and complaints from customers regarding the services your organization provide?
Your Comments:

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* 16. What change in attitude and behavior do you hope to see from participants after the workshop?
What skills would you like your target participants to learn?

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* 17. Do you think the lack of ownership of your target participants is affecting customer satisfaction and getting repeat orders? Please give examples.
Your Comments:

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* 18. Do you think lack of ownership of staff is affecting company profit? Please give example.
Your Comments:

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* 19. Your comments will be treated with the strictest confidentiality.

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