* 1. On a scale of 1 to 5 where 1 represents “Extremely Satisfied” and 5 represents “Extremely Dissatisfied,” please rate the following:

  Extremely Satisfied Satisfied Neither Satifsfied or Dissatisfied Dissatisfied Extremely Dissatisfied
Level of overall satisfaction with PALCO FCU
Availability and efficiency of staff
Professional and knowledgeable staff
Savings & Checking Account Products and Services Offered
Loan Products and services offered
Loan Rates
Quick and Easy Loan Process
Location of office
Business hours
Website
Surcharge Free ATM availability

* 2. Please select whether you currently use these services at PALCO or another financial institution.

  PALCO Another Institution Do Not Use
Checking account
Debit/ATM card
Direct Deposit
Home Banking
Auto Loan
Credit Card
Home Equity Loan
Personal Loan
Bill Pay

* 3. For the products listed above, why did you make the decision?

  Convenience Long-standing Relationship Better Rates Better Service Other
Checking account
Debit/ATM card
Direct Deposit
Home Banking
Auto Loan
Credit Card
Home Equity Loan
Personal Loan
Bill Pay

* 4. Please select yes or no for the following questions.

  Yes No
Do you consider PALCO to be your primary financial institution?
Do your immediate family members belong to PALCO?
Does the credit union offer the products and services you need?
Would you use a mobile app if it were available?
Would you use a mobile deposit if it were available?

* 5. Please tell us a little bit about yourself.

* 6. Enter to Win $300!

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