CRM for Small Businesses - March 2012

Thank you for taking the time to answer these brief questions. As always, we appreciate your input as a valuable Plaza Research respondent. Plaza Research San Francisco is currently looking for small business owners for a 45 minute phone interview. You will receive $100.00 for your time.

* 1. Contact information

* 2. Employment Information (if not employed, please write "n/a")...

* 3. Do you sell products, services or both?

* 4. In 2011, what was your business's total sales revenue, including online and offline sales?

* 5. How many employees do you have (including yourself)?

* 6. Does your firm currently use any Customer Relationship Management tools? By this I mean, tools that help you to manage & automate your company’s interactions with customers, clients and sales prospects. For example, Salesforce.com.

* 7. If your firm does use a CRM tool, do you yourself use this tool?

* 8. If you do not use a CRM tool, how interested in purchasing for your company within the next 6 months?

**IMPORTANT: PLEASE PUSH THE "DONE" BUTTON AT THE BOTTOM OF THIS SCREEN. YOUR ANSWERS WILL NOT BE SAVED WITHOUT DOING SO!**

Thank you for participating in our survey. IF you qualify based on the answers provided THEN you will receive a call back. However due to the popularity of our surveys and groups, we can't contact everyone. Please note that all responses will be returned on a first come, first served basis until the studies are full.

*****REFERRALS ARE GREATLY APPRECIATED!*****

* 9. ******FOR COMPANY USE ONLY******
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