* 1. How did you originally hear about Drysdales?

* 2. How many years have you been shopping at Drysdales?

* 3. How many times have you purchased products from Drysdales?

* 4. Have you ever recommended shopping at Drysdales to someone?

* 5. How do you prefer to browse Drysdales' product line?

* 6. How do you prefer to purchase products from Drysdales?

* 7. Please grade the performance and ease of use of Drysdales.com since October 2010:

  Much worse A little worse The same A little better Much better N/A
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* 8. How satisfied are you with our return policy?

  Very Dissatisfied Partly Dissatisfied Neither Satisfied or Dissatisfied Partly Satisfied Very Satisfied Not applicable
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* 9. How satisfied are you with our shipping costs?

  Very Dissatisfied Partly Dissatisfied Neither Satisfied or Dissatisfied Partly Satisfied Very Satisfied Not applicable
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* 10. How satisfied are you with our delivery time?

  Very Dissatisfied Partly Dissatisfied Neither Satisfied or Dissatisfied Partly Satisfied Very Satisfied Not applicable
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* 11. Have you ever contacted a Drysdales customer service agent by phone?

* 12. Have you ever contacted Drysdales customer service by e-mail?

* 13. Have you ever ordered a product from Drysdales that you later found was back-ordered or no longer available?

* 14. How likely are you to recommend Drysdales to someone else?

  Very Unlikely Somewhat Unlikely Neither Likely nor Unlikely Somewhat Likely Very Likely N/A
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* 15. As a Drysdales customer, is there anything else you would like to tell us?

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