1. Holding of books, journals, and reference works

2. Helpfulness and availability of library personnel

3. Check-out and return procedures

4. Photocopying services in the library

5. Access to computers/laptops

6. CD-Rom databases for periodicals (Magnolia, JSTOR,etc.)

7. Bloomberg terminals

8. Hours when library is open

9. Availability of library instruction by library staff

10. Borrowing privileges of inter-library loan materials