* 1. Holding of books, journals, and reference works

* 2. Helpfulness and availability of library personnel

* 3. Check-out and return procedures

* 4. Photocopying services in the library

* 5. Access to computers/laptops

* 6. CD-Rom databases for periodicals (Magnolia, JSTOR,etc.)

* 7. Bloomberg terminals

* 8. Hours when library is open

* 9. Availability of library instruction by library staff

* 10. Borrowing privileges of inter-library loan materials

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