1. Ascent Group, Inc. Credit & Collections Survey

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Compare Your Credit & Collections Performance

Benchmark Credit & Collection Practices

The Ascent Group is benchmarking Credit & Collections practices to uncover the most effective techniques and strategies for improving collection performance and limiting uncollectibles. See how your practices compare to our database of best practices and best performers. If your collection performance is successful, we'd like to highlight your company in our upcoming research report.

Participate in our research by completing our Credit & Collections Benchmarking Survey. Participants will receive a complimentary copy of the published report (e-version).

Learn more about our study.

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports. 

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

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* 1. Please provide your contact information.

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* 2. Briefly describe your Credit & Collection Organization. Include both office and field components, if applicable.

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* 3. What transactions are handled within collections?