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In October 2007, David Pattern from the University of Huddersfield published the results of his OPAC satisfaction survey and he revealed some interesting facts about the state of OPACs in the UK and the level of satisfaction, or dis-satisfaction more accurately, of the librarians who use them.

Fifteen months on from the publication of these results, Bowker have teamed up with David to survey the market again to see if there has been any improvement or change in attitude to the humble OPAC. With the increase of software solutions and content enrichment options available for OPACs, it’s time to take stock of the market once more and find out whether the nation's OPACs have improved.

We would therefore be grateful if you could take the time to answer the following questions:

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* 1. How would you best describe your library type?

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* 2. Which Library Management System do you use?

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* 3. On a scale of 1 to 10 (where 1 is extremely unhappy and 10 is extremely happy), please rate the following:

  1 2 3 4 5 6 7 8 9 10
Overall satisfaction with your OPAC
Ease of use
Perceived level of user satisfaction
Value for money

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* 4. Have you made any recent content enhancements to your OPAC?

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