1. Customer Service

1. In terms of detailed and trustworthy information about their products and services in vendor literature and direct communications, how would you rate your vendors?

  Very Poor Poor Average Good Excellent N/A
BNA
Wolters Kluwer
LexisNexis
West

2. In terms of responsiveness to issues and their prompt resolution for products and services, how would you rate your vendors?

  Very Poor Poor Average Good Excellent N/A
Wolters Kluwer
BNA
West
LexisNexis

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