1. Customer Service

* 1. In terms of detailed and trustworthy information about their products and services in vendor literature and direct communications, how would you rate your vendors?

  Very Poor Poor Average Good Excellent N/A
West
LexisNexis
Wolters Kluwer
BNA

* 2. In terms of responsiveness to issues and their prompt resolution for products and services, how would you rate your vendors?

  Very Poor Poor Average Good Excellent N/A
BNA
West
LexisNexis
Wolters Kluwer

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