* 1. When having to wait for your auto services, what is most important to have in the waiting room?

* 2. Do you ever feel intimidated when you bring your car in? If so, Why?

* 3. When you’re considering a new auto repair shop, what are the top two things you generally consider? (Check two boxes.)

* 4. Compared to our competitors, is our service quality better, worse, or about the same?

* 6. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 7. Do you have any other comments, questions, or concerns?