When having to wait for your auto services, what is most important to have in the waiting room?

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* 1. When having to wait for your auto services, what is most important to have in the waiting room?

Do you ever feel intimidated when you bring your car in? If so, Why?

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* 2. Do you ever feel intimidated when you bring your car in? If so, Why?

When you’re considering a new auto repair shop, what are the top two things you generally consider? (Check two boxes.)

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* 3. When you’re considering a new auto repair shop, what are the top two things you generally consider? (Check two boxes.)

Compared to our competitors, is our service quality better, worse, or about the same?

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* 4. Compared to our competitors, is our service quality better, worse, or about the same?

How likely is it that you would recommend this company to a friend or colleague?

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* 6. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely
Do you have any other comments, questions, or concerns?

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* 7. Do you have any other comments, questions, or concerns?

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