* 1. How well did our customer service representative answer your question or solve your problem?

* 2. Compared to our competitors, is our service quality better, worse, or about the same?

* 3. Compared to our competitors, are our service's prices higher, lower, or about the same?

* 4. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 5. Do you have any other comments, questions, or concerns?

* 6. How up-to-date is the content on our website?

* 7. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 8. How professional is the look and feel of our technicians?

* 9. Compared to our competitors, how effective is our service?

* 10. How interested are you in receiving more information about our company?