* 1. Overall, how would you rate the quality of your customer service experience?

* 2. How well did we understand your questions and concerns?

* 3. How much time did it take us to address your questions and concerns?

* 4. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 5. Do you have any other comments, questions, or concerns?