* 1. How well did the Self-Help Center customer service representative answer your question or solve your problem?

* 2. Would you say that the Self-Help Center customer service representative solved your problem or answered your question quickly, slowly, or neither?

* 3. How knowledgeable did the Self-Help Center customer service representative seem to you?

* 4. How politely did the Self-Help Center customer service representative treat you?

* 5. How clear was the information that the Self-Help Center customer service representative provided to you?

* 6. How useful is our service?

* 7. How convenient is the Self-Help Center at the 5th Judicial District to use?

* 8. How strongly do you recommend the Self-Help Center at the 5th Judicial District?

* 9. How often do you use our service?

* 10. How can we improve our service?

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