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1. **OPTIONAL**

Please provide your name and date of your event.

2. Did the the availability of your sales representative

3. Did the follow up of your sales representative

4. Did the planning of your details by the sales representative

5. The clarity and understanding of your contract

6. When you arrived were you greeted by a staff member?

7. Was the room set up as you requested?

8. Did the condition of your event space

9. In your event room was everything in working order?

10. Did the quality of the food

11. How would you rate the quality of the service you received?

12. The flexibility of staff when you requested changes to your event was

13. Did you have an opportunity to utilize Shadrach's Pub during your time with us?

14. If yes, Please let us know if we

15. Did you have the opportunity to utilize the Health Club during your stay?

16. If yes, Please let us know if we

17. Was your final invoice correct?

18. Overall do feel you received value for the price paid?

19. After your experience working with the Heritage Hotel, will you be looking to book future events with us?

20. As a valued customer please let us know what we can do to improve the physical facility for future events.

21. We want to know what you think. Please share any other comments.

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