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1. Phone Survey 2011

* 1. Student Name

2. Phone Number

3. Distance Course or Department

4. Date

* 5. Interviewer

6. Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).

7. Did you receive advisement

8. Please rate the advisement you received as a distance student?

9. *If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?

10. Have you utilized admissions services offered by UWG to its online students?

11. Have you utilized tutoring services offered by UWG to its online students?

12. Have you utilized counseling services offered by UWG to its online students?

13. Have you utilized any other student services offered by UWG to its online students?

14. Please rate the student services as you received as a distance student

15. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?

16. How satisfied are you with the availability of library services at West Georgia for distance students?

17. Please rate the registration process as you experienced it as a distance student?

18. How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know)
More than one answer may apply.

19. Did these orientations provide you with enough information to effectively utilize CourseDen by the second week of your course?

20. If you had problems accessing the course or utilizing CourseDen in any way, which of the following did you utilize for help. More than one may apply.

21. How successful was ____________ (answer above) in solving your CourseDen issues?

22. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?

23. Compared to traditional courses, how much do you think you learned in West Georgia’s distance courses?

24. How would you compare the level of interaction between yourself and your instructor and your peers in your distance course? Was it about the same, greater, or less than in a traditional course?

25. Do you think that there are enough distance courses offered at West Georgia?

26. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?

27. And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?