Leyden Credit Union (LCU) asks your help in completing a brief survey about your satisfaction with credit union services, benefits and staff. ALL responses are strictly confidential. An independent firm will receive, tabulate and report the results to LCU management. YOUR participation is important -- your responses will help us help YOU more effectively.

As thanks for your participation, all individuals who complete this confidential survey AND include their e-mail address will automatically be entered in a random drawing to win 1 of 3 Kindle Fires.

INSTRUCTIONS:
1. Please read each question carefully; please be candid.
2. All responses in this survey will be kept confidential. We are interested only in the overall findings from all responses.
3. Please -- only ONE survey submission per member.

* 1. Years of Membership

* 2. Age

* 3. Gender

* 4. Household Income

* 5. Personal Residence

* 6. # of Persons in Home

* 7. E-Mail Address
We ask you to voluntarily provide us your e-mail address for two very good reasons: 1) it will help us keep you informed of special programs, loan offers and credit union news and announcements in a timely manner, and 2) your e-mail address AUTOMATICALLY enters you into a FREE random drawing for 1 of 3 Kindle Fires.

Your e-mail is strictly for internal credit union purposes. It will NOT be shared, sold or otherwise made available to anyone else or any other organization.

* 8. Overall Satisfaction with Leyden Credit Union

* 9. Evaluation of Leyden Credit Union compared to other institutions

  Much Better Better Same Worse Much Worse N / A
Variety of Services
Loan Rates
Service Charges / Fees
Savings Rates
Location
Hours

* 10. Evaluation of LCU Staff compared to other institutions

  Much Better Better Same Worse Much Worse N / A
Overall Member Service
Courtesy / Friendliness
Speed of Service
Accuracy
Responsiveness to Questions
Knowledge of Services

* 11. Your AWARENESS of LCU Savings Services

  Very Aware Somewhat None
Regular Savings
Checking Account
Debit Card / Check Card
Leyden Online
Direct Deposit
Share Certificate
E-Statements
Holiday Savings Accounts
Money Market
IRA
Phone Access / LAURA

* 12. Your USE of LCU Savings Services

  Very Much Somewhat None
Regular Savings
Checking Account
Debit Card / Check Card
Leyden Online
Direct Deposit
Share Certificate
E-Statements
Holiday Savings Accounts
Money Market
IRA
Phone Access / LAURA

* 13. Use of Savings Services ELSEWHERE

  Very Much Somewhat None
Regular Savings
Checking Account
Debit Card / Check Card
Direct Deposit
Online Account Access
Certificate
E-Statements
Holiday Savings Accounts
Money Market
IRA

* 14. Your AWARENESS of LCU Loan Services

  Very Much Somewhat None
Visa Card
Auto Loan
Motorcycle / Boat / RV
Personal Loan
Home Equity Loan

* 15. Your USE of LCU Loan Services

  Very Much Somewhat None
Visa Card
Auto Loan
Motorcycle / Boat / RV
Personal Loan
Home Equity Loan

* 16. Your use of loan services ELSEWHERE

  Very Much Somewhat None
Visa Card
Auto Loan
Motorcycle / Boat / RV
Personal Loan
Home Equity Loan

* 17. Reasons for borrowing elsewhere -- Please check all that apply

* 18. Evaluation of LCU Loan Services compared to other institutions

  Much Better Better Same Worse Much Worse N / A
Ease of Applying
Loan Decision Time
Professionalism
Explaining Policies, etc.
Loan Rates

* 19. How aware are you that an LCU 'Life-Long Lender' Personal Loan can be used for many different purposes, including:

  Very Much Somewhat None
Wedding
Braces / Dental
Auto Repair
Home Appliances
School Expenses
Musical Instruments
Legal Fees
Funerals

* 20. Which LCU Online services do you use?

  Very Much Somewhat Not At All
Leyden Online
Bill Pay
Online Loan Application
E-Statements
View / Print Cleared Checks
Reorder Checks
EZCardInfo.com

* 21. If LCU added Mobile Banking (account access via a Smart Phone app), how likely are you to use it?

* 22. How valuable to you is the information displayed on the TV screen in the lobby?

* 23. How valuable to you is the LCU newsletter?

* 24. If you read the newsletter, what information are you looking for? Check all that apply.

* 25. Rate the methods by which you prefer to receive LCU news, financial tips, special loan offers and promotions. Rank them 1 - 5; 1 being most preferred method, 5 being least preferred method.

  1 2 3 4 5
E-Mail
Newsletter
LCU Web Site
Postal Mail
Facebook

* 26. Rate the LCU Web site

  Excellent Good Average Below Average Poor
Ease of Use / Navigation
Value of Information
"Eye Appeal"

* 27. Will you recommend Leyden Credit Union to others?

* 28. Will you use Leyden Credit Union for future needs?

* 29. Please use this space for any additional thoughts -- either positive or negative -- about Leyden Credit Union and our services. Your comments are appreciated, and will be considered by management in our continuing efforts to best serve our members' needs. THANK YOU for your time and participation, and your continued membership at LCU.

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