1. Introduction

At Family Practice Associates (FPA) of Lexington we are always looking for ways to improve our services. Please help us by responding to the following questions related to the services you recently received.

* 2. Please answer the following:

  poor fair good very good excellent
How would you rate our telephone access and ease of calling?
Please rate how you were treated by the assistant handling your phone call.
How would you rate the length of time it took to get an appointment?
Please rate how you were treated by the Check-In staff.
How would you rate your waiting time in the office during your appointment?
Please rate how you were treated by the medical assistant working with your provider.
How would you rate the instructions given you by your provider and staff?
Please rate how you were treated by the laboratory staff if applicable.
Please rate how you were treated by the Check-Out staff.
Please rate how you were treated by our billing staff.
How would you rate your overall medical care at Family Practice Associates of Lexington?

* 4. What could we do at FPA to have improved on your visit with us today?

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