1. What is your gender?

2. How many times a week do you visit Au Bon Pain?

3. How would you describe ABP?

4. How would you describe the customer service at ABP?

5. How satisfied are you with the customer service?

6. What differentiates ABP from other places?

7. When I visit ABP, most times…

8. Which area of ABP do you believe needs the most improvement?