AbeBooks Website Satisfaction Survey

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* 1. Did you come to AbeBooks today looking for a specific book?

Yes, I came to look for a specific book

No, but I had a general idea of what I was looking for

No, I was just browsing

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* 2. How important to you in buying your book(s) today with us are the following:

	Not at all important	Not very important	Somewhat important	Important
Ease of use of the website	Ease of use of the website Not at all important	Ease of use of the website Not very important	Ease of use of the website Somewhat important	Ease of use of the website Important
Ease & speed of finding book(s)	Ease & speed of finding book(s) Not at all important	Ease & speed of finding book(s) Not very important	Ease & speed of finding book(s) Somewhat important	Ease & speed of finding book(s) Important
Book selection	Book selection Not at all important	Book selection Not very important	Book selection Somewhat important	Book selection Important
Book description & details	Book description & details Not at all important	Book description & details Not very important	Book description & details Somewhat important	Book description & details Important
Images of book	Images of book Not at all important	Images of book Not very important	Images of book Somewhat important	Images of book Important
Condition of book	Condition of book Not at all important	Condition of book Not very important	Condition of book Somewhat important	Condition of book Important
Book recommendation(s)	Book recommendation(s) Not at all important	Book recommendation(s) Not very important	Book recommendation(s) Somewhat important	Book recommendation(s) Important
Bookseller ratings	Bookseller ratings Not at all important	Bookseller ratings Not very important	Bookseller ratings Somewhat important	Bookseller ratings Important
Book prices	Book prices Not at all important	Book prices Not very important	Book prices Somewhat important	Book prices Important
Shipping price & speed choices	Shipping price & speed choices Not at all important	Shipping price & speed choices Not very important	Shipping price & speed choices Somewhat important	Shipping price & speed choices Important
Payment options	Payment options Not at all important	Payment options Not very important	Payment options Somewhat important	Payment options Important
Overall experience	Overall experience Not at all important	Overall experience Not very important	Overall experience Somewhat important	Overall experience Important

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* 3. How satisfied were you with the following?

	Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied
Ease of use of the website	Ease of use of the website Dissatisfied	Ease of use of the website Somewhat Dissatisfied	Ease of use of the website Somewhat Satisfied	Ease of use of the website Satisfied
Ease & speed of finding book(s)	Ease & speed of finding book(s) Dissatisfied	Ease & speed of finding book(s) Somewhat Dissatisfied	Ease & speed of finding book(s) Somewhat Satisfied	Ease & speed of finding book(s) Satisfied
Book selection	Book selection Dissatisfied	Book selection Somewhat Dissatisfied	Book selection Somewhat Satisfied	Book selection Satisfied
Book description & details	Book description & details Dissatisfied	Book description & details Somewhat Dissatisfied	Book description & details Somewhat Satisfied	Book description & details Satisfied
Images of book	Images of book Dissatisfied	Images of book Somewhat Dissatisfied	Images of book Somewhat Satisfied	Images of book Satisfied
Condition of book	Condition of book Dissatisfied	Condition of book Somewhat Dissatisfied	Condition of book Somewhat Satisfied	Condition of book Satisfied
Book recommendation(s)	Book recommendation(s) Dissatisfied	Book recommendation(s) Somewhat Dissatisfied	Book recommendation(s) Somewhat Satisfied	Book recommendation(s) Satisfied
Bookseller ratings	Bookseller ratings Dissatisfied	Bookseller ratings Somewhat Dissatisfied	Bookseller ratings Somewhat Satisfied	Bookseller ratings Satisfied
Book prices	Book prices Dissatisfied	Book prices Somewhat Dissatisfied	Book prices Somewhat Satisfied	Book prices Satisfied
Shipping price & speed choices	Shipping price & speed choices Dissatisfied	Shipping price & speed choices Somewhat Dissatisfied	Shipping price & speed choices Somewhat Satisfied	Shipping price & speed choices Satisfied
Payment options	Payment options Dissatisfied	Payment options Somewhat Dissatisfied	Payment options Somewhat Satisfied	Payment options Satisfied
Overall experience	Overall experience Dissatisfied	Overall experience Somewhat Dissatisfied	Overall experience Somewhat Satisfied	Overall experience Satisfied

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* 4. Based on your experience on our website, how likely would you be to...

	Not at all likely	1	2	3	4	Somewhat likely	6	7	8	9	Extremely likely
... recommend AbeBooks to a friend or colleague?	... recommend AbeBooks to a friend or colleague? Not at all likely	... recommend AbeBooks to a friend or colleague? 1	... recommend AbeBooks to a friend or colleague? 2	... recommend AbeBooks to a friend or colleague? 3	... recommend AbeBooks to a friend or colleague? 4	... recommend AbeBooks to a friend or colleague? Somewhat likely	... recommend AbeBooks to a friend or colleague? 6	... recommend AbeBooks to a friend or colleague? 7	... recommend AbeBooks to a friend or colleague? 8	... recommend AbeBooks to a friend or colleague? 9	... recommend AbeBooks to a friend or colleague? Extremely likely
... make a purchase on AbeBooks in the future?	... make a purchase on AbeBooks in the future? Not at all likely	... make a purchase on AbeBooks in the future? 1	... make a purchase on AbeBooks in the future? 2	... make a purchase on AbeBooks in the future? 3	... make a purchase on AbeBooks in the future? 4	... make a purchase on AbeBooks in the future? Somewhat likely	... make a purchase on AbeBooks in the future? 6	... make a purchase on AbeBooks in the future? 7	... make a purchase on AbeBooks in the future? 8	... make a purchase on AbeBooks in the future? 9	... make a purchase on AbeBooks in the future? Extremely likely

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* 5. We value your opinion. Please leave any thoughts or comments about the process of buying from AbeBooks.
Please note - We're unable to respond to comments posted within this comment box. If you would like to hear from us, please contact AbeBooks Customer Support.

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* 6. To help us better organize your feedback, please indicate what kind of comment you are making, if any, in the question above. Please click on all that apply.

Searching for books

Book information

Shopping cart and checkout

Payment options

Shipping

About AbeBooks (in general)

Other

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* 7. Optional Demographic Questions

	... age?	... gender?
What is your...	What is your... ... age? menu	What is your... ... gender? menu

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* 8. Is this the first time that you have purchased with AbeBooks?

Yes

Don't know / Not sure

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* 1. Did you come to AbeBooks today looking for a specific book?

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* 2. How important to you in buying your book(s) today with us are the following:

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* 3. How satisfied were you with the following?

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* 4. Based on your experience on our website, how likely would you be to...

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* 5. We value your opinion. Please leave any thoughts or comments about the process of buying from AbeBooks. Please note - We're unable to respond to comments posted within this comment box. If you would like to hear from us, please contact AbeBooks Customer Support.

Question Title

* 6. To help us better organize your feedback, please indicate what kind of comment you are making, if any, in the question above. Please click on all that apply.

Question Title

* 7. Optional Demographic Questions

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* 8. Is this the first time that you have purchased with AbeBooks?

* 5. We value your opinion. Please leave any thoughts or comments about the process of buying from AbeBooks.
Please note - We're unable to respond to comments posted within this comment box. If you would like to hear from us, please contact AbeBooks Customer Support.