Reference Desk Service Point

The librarians might move the Reference Desk out of the Reference room. Instead we'll use new signage to direct students to us in our offices for library help. As our customers we appreciate your thoughts on this. Thank you!

Question Title

* 1. When a librarian is sitting at the desk in the Reference room (main entry room), do you understand that they are there to help you?

Yes, I knew this.

No, I didn't know that.

Other (please specify)

Question Title

* 2. When you've been in the library and had a research question, where or to whom are you most likely to seek help?

From a student staff at the Circulation Counter (where items are checked out)

From a librarian if they're at the desk in the Reference room

From a librarian in their office

From the Chat box on the library's website

From the library's general email address

Other (please specify)

Question Title

* 3. If we added a sign standing in the hallway directing you to a specific librarian for help in their office .....

would you be fine with asking them your question?

would you not be inclined to ask them your question?

would you feel that you're bothering them (even with the sign indicating they are "on duty")?

Other (please specify)