1. Customer Satisfaction Survey

 
100% of survey complete.

* 1. What is your current position?
Please choose all that apply:

* 2. Post award administration includes setting up projects in the SAP financial system, maintaining budgetary controls, reviewing expenses for compliance with federal, state, and agency guidelines, award close-out, and working with agencies on reporting and administrative issues (e.g., time extensions, re-budget approval).

Are you familiar enough with post-award services to evaluate them?

If answer is no, please skip Question 3.

3. Please rate your level of satisfaction with each of the following aspects of post-award services. Rate only those services you have used during the past year.

  Strongly Disagree Met Expectations Strongly Agree
• Understanding of researcher needs
• Functional/technical expertise of staff
• Accessibility and courtesy of staff
Given opportunity to approve terms and conditions prior to acceptance
Timeliness of services
Initial award setup
Explanation of agency-specified award conditions
Information about status of project budgets
Assistance with financial reporting
Assistance during closeout process
Overall satisfaction with post-award services

4. What suggestions do you have for improving post-award services?

5. Please enter any additional comments you wish to make about post-award services here.

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