1. Short Survey sponsored by Aternity, Inc.

Please complete all fields of this short survey, and as a special thank you, you will gain access to the latest Gartner Cool Vendor Report, IT Operations.

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* 1. Please fill out these questions.

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* 2. Please enter a valid email address (this is where your complimentary Gartner report will be sent)

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* 3. What are the key IT challenges your organization faces in 2008 (rank from highest priority to lowest):

  Highest Priority High Priority Strong Priority Somewhat of a Priority Somewhat of a Priority Low Priority Lowest Priority N/A
The Information Technology Infrastructure Library (ITIL)
Implementing green technologies and evaluating energy efficient enterprise performance
Security
Maximizing existing SOA strategies for optimal reuse
Server virtualization
Desktop virtualization
Gaining a more proactive handle on IT problems before the impact is felt by end users or upon business productivity and performance

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* 4. Does your organization currently have a strategy around End User Experience Management?

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* 5. What percentage of all IT problems in your organization ARE NOT detected by IT, but rather unveiled by users AFTER their productivity has been impacted?

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* 6. Does your organization currently leverage appliance-based monitoring tools?

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* 7. What do you view as the most important KPIs to collect and analyze in order to determine real end user experience?

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