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Returns Reduction Survey
Returns Reduction Organization & Priority
Which business area "owns" the annual returns number?
Merchandising
Supply Chain/Distribution
Returns Team (Department)
Executive
Other (please specify)
Which executive "owns" the annual returns number?
CEO
CFO
COO
SVP Warehouse/Distribution
GMM
Other (please specify)
On a scale of 1-5 (With 1 being of the LEAST importance and 5 being of the MOST importance) how important is returns reduction in your organization?
1 = Least Important
2
3
4
5 = Most Important
What actions is your organization considering in FY19 to reduce returns?
Assign Responsibility to Business Area
Creating a Cross Functional Team
Improving Analytics
Restructure Return Policies
Better Input from Customers
Other (please specify)
What do you view as obstacles to reducing customer return rates?
Too Much Data to Manage
Not Enough Data Available
Lack of Resources
Not a Priority
Other (please specify)
Using a scale of 1-5 (with 1 being "not at all" and 5 being "excellent"), please rank how well your internal business teams collaborate to reduce return rates.
1 - Not at All
2
3
4
5 - Excellent
How frequently do business teams from your organization meet to review returns related data?
Weekly
Monthly
Quarterly
Anually
AdHoc
Never
Internal Team Meetings
Weekly
Monthly
Quarterly
Anually
AdHoc
Never
Internal Team and Trading Partner Meetings
Weekly
Monthly
Quarterly
Anually
AdHoc
Never
14%
