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1. Please enter your name

* 2. Please enter the technicians name(s).

* 3. Please specify the work order number of the work performed or a brief description.

4. Was your help desk representative Courteous and Friendly?

5. Did your Help Desk representative answer or fix the issue on the first response?

6. If you answered no to question #5, did your representative keep you adequately informed of the status of your request?

7. How would you rate the customer service that was provided to you on this call?

8. Please add any comments or suggestions that you would like to make here.