* 1. Are you here to

* 2. Was your experience with customer service at the Department of Building & Zoning better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 3. How eager to help you were the customer service representative(s) at the Department of Building & Zoning?

* 4. How long did you have to wait before a customer service representative at the Department of Building & Zoning began to help you?

* 5. How knowledgeable were the customer service representative(s) at the Department of Building & Zoning?

* 6. How well did the customer service representative(s) at the Department of Building & Zoning communicate with you?

* 7. How clear was the information the customer service representative(s) at the Department of Building & Zoning gave you?

* 8. How professional are the customer service representatives at the Department of Building & Zoning?

* 9. How often do you use our service?

* 10. How responsive is the Department of Building & Zoning?

* 11. Overall, are you satisfied with the employee(s) at Department of Building & Zoning, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 12. If you have any additional comments please enter them here:

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