premier medicine 2021

Question Title

1. in regard to seeing the clincian of your choice w 0

	poor	fair	good	very good	excellent	N/A
seeing the clinician of your choice	seeing the clinician of your choice poor	seeing the clinician of your choice fair	seeing the clinician of your choice good	seeing the clinician of your choice very good	seeing the clinician of your choice excellent	seeing the clinician of your choice N/A
getting the appointment time that suited you	getting the appointment time that suited you poor	getting the appointment time that suited you fair	getting the appointment time that suited you good	getting the appointment time that suited you very good	getting the appointment time that suited you excellent	getting the appointment time that suited you N/A
the time you had to wait before getting an appointment ie before you got to the clinic	the time you had to wait before getting an appointment ie before you got to the clinic poor	the time you had to wait before getting an appointment ie before you got to the clinic fair	the time you had to wait before getting an appointment ie before you got to the clinic good	the time you had to wait before getting an appointment ie before you got to the clinic very good	the time you had to wait before getting an appointment ie before you got to the clinic excellent	the time you had to wait before getting an appointment ie before you got to the clinic N/A
once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian?	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? poor	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? fair	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? good	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? very good	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? excellent	once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian? N/A
the amount of time spent travelling to the clinic	the amount of time spent travelling to the clinic poor	the amount of time spent travelling to the clinic fair	the amount of time spent travelling to the clinic good	the amount of time spent travelling to the clinic very good	the amount of time spent travelling to the clinic excellent	the amount of time spent travelling to the clinic N/A
ease of parking	ease of parking poor	ease of parking fair	ease of parking good	ease of parking very good	ease of parking excellent	ease of parking N/A
getting reminder(s) for your appointment(s)	getting reminder(s) for your appointment(s) poor	getting reminder(s) for your appointment(s) fair	getting reminder(s) for your appointment(s) good	getting reminder(s) for your appointment(s) very good	getting reminder(s) for your appointment(s) excellent	getting reminder(s) for your appointment(s) N/A
the comfort of the waiting room	the comfort of the waiting room poor	the comfort of the waiting room fair	the comfort of the waiting room good	the comfort of the waiting room very good	the comfort of the waiting room excellent	the comfort of the waiting room N/A

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2. communication and Interpersonal skills of admnistrative staff w 0

	poor	fair	good	very good	excellent	N/A
were welcoming on your arrival	were welcoming on your arrival poor	were welcoming on your arrival fair	were welcoming on your arrival good	were welcoming on your arrival very good	were welcoming on your arrival excellent	were welcoming on your arrival N/A
were professional in the way they interacted with you/your family/your companions	were professional in the way they interacted with you/your family/your companions poor	were professional in the way they interacted with you/your family/your companions fair	were professional in the way they interacted with you/your family/your companions good	were professional in the way they interacted with you/your family/your companions very good	were professional in the way they interacted with you/your family/your companions excellent	were professional in the way they interacted with you/your family/your companions N/A
were considerate of your needs when you made an appointment	were considerate of your needs when you made an appointment poor	were considerate of your needs when you made an appointment fair	were considerate of your needs when you made an appointment good	were considerate of your needs when you made an appointment very good	were considerate of your needs when you made an appointment excellent	were considerate of your needs when you made an appointment N/A
informed you of any delays whist you were waiting	informed you of any delays whist you were waiting poor	informed you of any delays whist you were waiting fair	informed you of any delays whist you were waiting good	informed you of any delays whist you were waiting very good	informed you of any delays whist you were waiting excellent	informed you of any delays whist you were waiting N/A
were they courteous and polite	were they courteous and polite poor	were they courteous and polite fair	were they courteous and polite good	were they courteous and polite very good	were they courteous and polite excellent	were they courteous and polite N/A
did they deal with children, yours or others, appropriately	did they deal with children, yours or others, appropriately poor	did they deal with children, yours or others, appropriately fair	did they deal with children, yours or others, appropriately good	did they deal with children, yours or others, appropriately very good	did they deal with children, yours or others, appropriately excellent	did they deal with children, yours or others, appropriately N/A

Question Title

3. communication and interpersonal skills of clinicians, please rate the following statements w 0

	poor	fair	good	very good	excellent	N/A
treated you with respect	treated you with respect poor	treated you with respect fair	treated you with respect good	treated you with respect very good	treated you with respect excellent	treated you with respect N/A
understood your personal circumstances	understood your personal circumstances poor	understood your personal circumstances fair	understood your personal circumstances good	understood your personal circumstances very good	understood your personal circumstances excellent	understood your personal circumstances N/A
had enough time to discuss the things that were important to you	had enough time to discuss the things that were important to you poor	had enough time to discuss the things that were important to you fair	had enough time to discuss the things that were important to you good	had enough time to discuss the things that were important to you very good	had enough time to discuss the things that were important to you excellent	had enough time to discuss the things that were important to you N/A
cared for your as a person	cared for your as a person poor	cared for your as a person fair	cared for your as a person good	cared for your as a person very good	cared for your as a person excellent	cared for your as a person N/A
made you feel comfortable	made you feel comfortable poor	made you feel comfortable fair	made you feel comfortable good	made you feel comfortable very good	made you feel comfortable excellent	made you feel comfortable N/A
showed sensitivity to your concerns	showed sensitivity to your concerns poor	showed sensitivity to your concerns fair	showed sensitivity to your concerns good	showed sensitivity to your concerns very good	showed sensitivity to your concerns excellent	showed sensitivity to your concerns N/A
told you all you wanted to know about your condition	told you all you wanted to know about your condition poor	told you all you wanted to know about your condition fair	told you all you wanted to know about your condition good	told you all you wanted to know about your condition very good	told you all you wanted to know about your condition excellent	told you all you wanted to know about your condition N/A
let you talk about, or asked about, alternative therapies you were using	let you talk about, or asked about, alternative therapies you were using poor	let you talk about, or asked about, alternative therapies you were using fair	let you talk about, or asked about, alternative therapies you were using good	let you talk about, or asked about, alternative therapies you were using very good	let you talk about, or asked about, alternative therapies you were using excellent	let you talk about, or asked about, alternative therapies you were using N/A

Question Title

4. your experience of the way your clinicians interacted with you at the time if your last visit w 0

	poor	fair	good	very good	excellent	N/A
your clinician had enough time time to listen to what you had to say	your clinician had enough time time to listen to what you had to say poor	your clinician had enough time time to listen to what you had to say fair	your clinician had enough time time to listen to what you had to say good	your clinician had enough time time to listen to what you had to say very good	your clinician had enough time time to listen to what you had to say excellent	your clinician had enough time time to listen to what you had to say N/A
helped you understand your medical condition	helped you understand your medical condition poor	helped you understand your medical condition fair	helped you understand your medical condition good	helped you understand your medical condition very good	helped you understand your medical condition excellent	helped you understand your medical condition N/A
explained the purpose of any tests and treatments	explained the purpose of any tests and treatments poor	explained the purpose of any tests and treatments fair	explained the purpose of any tests and treatments good	explained the purpose of any tests and treatments very good	explained the purpose of any tests and treatments excellent	explained the purpose of any tests and treatments N/A
involved you in any decisions	involved you in any decisions poor	involved you in any decisions fair	involved you in any decisions good	involved you in any decisions very good	involved you in any decisions excellent	involved you in any decisions N/A
helped you understand what to do when you went home	helped you understand what to do when you went home poor	helped you understand what to do when you went home fair	helped you understand what to do when you went home good	helped you understand what to do when you went home very good	helped you understand what to do when you went home excellent	helped you understand what to do when you went home N/A
accepted your decision to seek alternative treatment	accepted your decision to seek alternative treatment poor	accepted your decision to seek alternative treatment fair	accepted your decision to seek alternative treatment good	accepted your decision to seek alternative treatment very good	accepted your decision to seek alternative treatment excellent	accepted your decision to seek alternative treatment N/A
adequately discussed your personal issues	adequately discussed your personal issues poor	adequately discussed your personal issues fair	adequately discussed your personal issues good	adequately discussed your personal issues very good	adequately discussed your personal issues excellent	adequately discussed your personal issues N/A
guided you on how to take your medication correctly	guided you on how to take your medication correctly poor	guided you on how to take your medication correctly fair	guided you on how to take your medication correctly good	guided you on how to take your medication correctly very good	guided you on how to take your medication correctly excellent	guided you on how to take your medication correctly N/A
allowed you to make the final choice re tests	allowed you to make the final choice re tests poor	allowed you to make the final choice re tests fair	allowed you to make the final choice re tests good	allowed you to make the final choice re tests very good	allowed you to make the final choice re tests excellent	allowed you to make the final choice re tests N/A
allowed you to make the final choice re treatments	allowed you to make the final choice re treatments poor	allowed you to make the final choice re treatments fair	allowed you to make the final choice re treatments good	allowed you to make the final choice re treatments very good	allowed you to make the final choice re treatments excellent	allowed you to make the final choice re treatments N/A
really listened to what you had to say	really listened to what you had to say poor	really listened to what you had to say fair	really listened to what you had to say good	really listened to what you had to say very good	really listened to what you had to say excellent	really listened to what you had to say N/A

Question Title

5. your experience of the information given to you by your clincians at your last clinic visit w 0

	poor	fair	good	very good	excellent	N/A
the amount of useful information given about your condition	the amount of useful information given about your condition poor	the amount of useful information given about your condition fair	the amount of useful information given about your condition good	the amount of useful information given about your condition very good	the amount of useful information given about your condition excellent	the amount of useful information given about your condition N/A
the amount of useful information given about your treatment	the amount of useful information given about your treatment poor	the amount of useful information given about your treatment fair	the amount of useful information given about your treatment good	the amount of useful information given about your treatment very good	the amount of useful information given about your treatment excellent	the amount of useful information given about your treatment N/A
information about how to take your medicines	information about how to take your medicines poor	information about how to take your medicines fair	information about how to take your medicines good	information about how to take your medicines very good	information about how to take your medicines excellent	information about how to take your medicines N/A
information about the side effects of any treatments	information about the side effects of any treatments poor	information about the side effects of any treatments fair	information about the side effects of any treatments good	information about the side effects of any treatments very good	information about the side effects of any treatments excellent	information about the side effects of any treatments N/A
information about how to stay healthy	information about how to stay healthy poor	information about how to stay healthy fair	information about how to stay healthy good	information about how to stay healthy very good	information about how to stay healthy excellent	information about how to stay healthy N/A
information about how to prevent any future health problems	information about how to prevent any future health problems poor	information about how to prevent any future health problems fair	information about how to prevent any future health problems good	information about how to prevent any future health problems very good	information about how to prevent any future health problems excellent	information about how to prevent any future health problems N/A
gave you useful written information	gave you useful written information poor	gave you useful written information fair	gave you useful written information good	gave you useful written information very good	gave you useful written information excellent	gave you useful written information N/A
told you where to find useful information on the internet	told you where to find useful information on the internet poor	told you where to find useful information on the internet fair	told you where to find useful information on the internet good	told you where to find useful information on the internet very good	told you where to find useful information on the internet excellent	told you where to find useful information on the internet N/A

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6. your experience of privacy at your last visit w 0

	poor	fair	good	very good	excellent	N/A
privacy in the waiting area	privacy in the waiting area poor	privacy in the waiting area fair	privacy in the waiting area good	privacy in the waiting area very good	privacy in the waiting area excellent	privacy in the waiting area N/A
privacy when you were examined	privacy when you were examined poor	privacy when you were examined fair	privacy when you were examined good	privacy when you were examined very good	privacy when you were examined excellent	privacy when you were examined N/A
being able to discuss personal issues that were sensitive	being able to discuss personal issues that were sensitive poor	being able to discuss personal issues that were sensitive fair	being able to discuss personal issues that were sensitive good	being able to discuss personal issues that were sensitive very good	being able to discuss personal issues that were sensitive excellent	being able to discuss personal issues that were sensitive N/A
your understanding how medical records are kept in the practice	your understanding how medical records are kept in the practice poor	your understanding how medical records are kept in the practice fair	your understanding how medical records are kept in the practice good	your understanding how medical records are kept in the practice very good	your understanding how medical records are kept in the practice excellent	your understanding how medical records are kept in the practice N/A
the way in which information was given to other clinicians	the way in which information was given to other clinicians poor	the way in which information was given to other clinicians fair	the way in which information was given to other clinicians good	the way in which information was given to other clinicians very good	the way in which information was given to other clinicians excellent	the way in which information was given to other clinicians N/A
the way electronic records were explained to you	the way electronic records were explained to you poor	the way electronic records were explained to you fair	the way electronic records were explained to you good	the way electronic records were explained to you very good	the way electronic records were explained to you excellent	the way electronic records were explained to you N/A
asked your permission before another clinician came to your appointment	asked your permission before another clinician came to your appointment poor	asked your permission before another clinician came to your appointment fair	asked your permission before another clinician came to your appointment good	asked your permission before another clinician came to your appointment very good	asked your permission before another clinician came to your appointment excellent	asked your permission before another clinician came to your appointment N/A

Question Title

7. your experience of how your clinician worked with other healthcare professionsals w 0

	poor	fair	good	very good	excellent	N/A
knew your medical history	knew your medical history poor	knew your medical history fair	knew your medical history good	knew your medical history very good	knew your medical history excellent	knew your medical history N/A
the clinician was aware of other medical advice you had received from other healthcare professionals	the clinician was aware of other medical advice you had received from other healthcare professionals poor	the clinician was aware of other medical advice you had received from other healthcare professionals fair	the clinician was aware of other medical advice you had received from other healthcare professionals good	the clinician was aware of other medical advice you had received from other healthcare professionals very good	the clinician was aware of other medical advice you had received from other healthcare professionals excellent	the clinician was aware of other medical advice you had received from other healthcare professionals N/A
gave you options for specialists or other healthcare providers you need to see	gave you options for specialists or other healthcare providers you need to see poor	gave you options for specialists or other healthcare providers you need to see fair	gave you options for specialists or other healthcare providers you need to see good	gave you options for specialists or other healthcare providers you need to see very good	gave you options for specialists or other healthcare providers you need to see excellent	gave you options for specialists or other healthcare providers you need to see N/A
coordinated different healthcare professionals	coordinated different healthcare professionals poor	coordinated different healthcare professionals fair	coordinated different healthcare professionals good	coordinated different healthcare professionals very good	coordinated different healthcare professionals excellent	coordinated different healthcare professionals N/A
allowed you to have the final choice about which other professionals you were to see	allowed you to have the final choice about which other professionals you were to see poor	allowed you to have the final choice about which other professionals you were to see fair	allowed you to have the final choice about which other professionals you were to see good	allowed you to have the final choice about which other professionals you were to see very good	allowed you to have the final choice about which other professionals you were to see excellent	allowed you to have the final choice about which other professionals you were to see N/A
gave the right amount of information to other healthcare professionals	gave the right amount of information to other healthcare professionals poor	gave the right amount of information to other healthcare professionals fair	gave the right amount of information to other healthcare professionals good	gave the right amount of information to other healthcare professionals very good	gave the right amount of information to other healthcare professionals excellent	gave the right amount of information to other healthcare professionals N/A

Question Title

8. thinking about your experience with the general practice over the past year w 0

	poor	fair	good	very good	excellent	N/A
suitability of opening hours	suitability of opening hours poor	suitability of opening hours fair	suitability of opening hours good	suitability of opening hours very good	suitability of opening hours excellent	suitability of opening hours N/A
being able to see a doctor at the clinic when you needed urgent care	being able to see a doctor at the clinic when you needed urgent care poor	being able to see a doctor at the clinic when you needed urgent care fair	being able to see a doctor at the clinic when you needed urgent care good	being able to see a doctor at the clinic when you needed urgent care very good	being able to see a doctor at the clinic when you needed urgent care excellent	being able to see a doctor at the clinic when you needed urgent care N/A
being able to see the doctor of your choice	being able to see the doctor of your choice poor	being able to see the doctor of your choice fair	being able to see the doctor of your choice good	being able to see the doctor of your choice very good	being able to see the doctor of your choice excellent	being able to see the doctor of your choice N/A
information about where to get medical care when the clinic is closed	information about where to get medical care when the clinic is closed poor	information about where to get medical care when the clinic is closed fair	information about where to get medical care when the clinic is closed good	information about where to get medical care when the clinic is closed very good	information about where to get medical care when the clinic is closed excellent	information about where to get medical care when the clinic is closed N/A
the amount you paid for each visit to the doctor	the amount you paid for each visit to the doctor poor	the amount you paid for each visit to the doctor fair	the amount you paid for each visit to the doctor good	the amount you paid for each visit to the doctor very good	the amount you paid for each visit to the doctor excellent	the amount you paid for each visit to the doctor N/A
contacting a physician by email	contacting a physician by email poor	contacting a physician by email fair	contacting a physician by email good	contacting a physician by email very good	contacting a physician by email excellent	contacting a physician by email N/A
being able to receive a home visit by a doctor	being able to receive a home visit by a doctor poor	being able to receive a home visit by a doctor fair	being able to receive a home visit by a doctor good	being able to receive a home visit by a doctor very good	being able to receive a home visit by a doctor excellent	being able to receive a home visit by a doctor N/A
providing your test results in an understandable way	providing your test results in an understandable way poor	providing your test results in an understandable way fair	providing your test results in an understandable way good	providing your test results in an understandable way very good	providing your test results in an understandable way excellent	providing your test results in an understandable way N/A

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9. are you w 0

male

female

identify as neither

not applicable

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10. have you been to another general practice in the last year w 0

Yes

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11. what is you age w 0

Under 18

18-24

25-34

35-44

45-54

55-64

65-75

75-85

85 +

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12. do you consider yourself to be of Aboriginal or Torres Straight Islander origin w 0

Yes

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13. which languages do speak at home (mark all that are relevant) w 0

english

german

french

italian

russian

polish

spanish

portuguese

greek

any asian language

any other language not english

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14. how long have you been coming to this practice? w 0

less than a year

1-2 years

3 or more years

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15. how many times have you visited this practice in the last 12 months w 0

2-5

6-10

11 or more

unsure

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16. do you have any of these concession cards w 0

	yes	no	N/A
health care card	health care card yes	health care card no	health care card N/A
pensioner concession card	pensioner concession card yes	pensioner concession card no	pensioner concession card N/A
any Veterans Affairs entitlement card	any Veterans Affairs entitlement card yes	any Veterans Affairs entitlement card no	any Veterans Affairs entitlement card N/A
none	none yes	none no	none N/A

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17. what is the highest level of education that you have achieved? w 0

some high school

completed high school (Y12)

currently studying for a diploma or a degree

completed a trade or technical qualification

completed a diploma or a degree

postgraduate degree

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18. who is your regular GP w 0

dr billie whiteson

dr debbie hill

other doctor elsewhere

I don't have one

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19. have you seen any of the other practitioners at this practice? w 0

	yes	no	unsure
psychologist	psychologist yes	psychologist no	psychologist unsure
dietitian	dietitian yes	dietitian no	dietitian unsure
laser practitioner	laser practitioner yes	laser practitioner no	laser practitioner unsure
phsyiotherapist	phsyiotherapist yes	phsyiotherapist no	phsyiotherapist unsure
Medlab pathology laboratory specimen collector	Medlab pathology laboratory specimen collector yes	Medlab pathology laboratory specimen collector no	Medlab pathology laboratory specimen collector unsure