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1. in regard to seeing the clincian of your choice

  poor fair good very good excellent N/A
seeing the clinician of your choice
getting the appointment time that suited you
the time you had to wait before getting an appointment ie before you got to the clinic
once you had arrived at the clinic - were you satisifed/not satisfied with the wait time to see your clincian?
the amount of time spent travelling to the clinic
ease of parking
getting reminder(s) for your appointment(s)
the comfort of the waiting room

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2. communication and Interpersonal skills of admnistrative staff

  poor fair good very good excellent N/A
were welcoming on your arrival
were professional in the way they interacted with you/your family/your companions
were considerate of your needs when you made an appointment
informed you of any delays whist you were waiting
were they courteous and polite
did they deal with children, yours or others, appropriately

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3. communication and interpersonal skills of clinicians, please rate the following statements

  poor fair good very good excellent N/A
treated you with respect
understood your personal circumstances
had enough time to discuss the things that were important to you
cared for your as a person
made you feel comfortable
showed sensitivity to your concerns 
told you all you wanted to know about your condition
let you talk about, or asked about, alternative therapies you were using

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4. your experience of the way your clinicians interacted with you at the time if your last visit

  poor fair good very good excellent N/A
your clinician had enough time time to listen to what you had to say
helped you understand your medical condition
explained the purpose of any tests and treatments
involved you in any decisions
helped you understand what to do when you went home
accepted your decision to seek alternative treatment
adequately discussed your personal issues
guided you on how to take your medication correctly
allowed you to make the final choice re tests
allowed you to make the final choice re treatments
really listened to what you had to say

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5. your experience of the information given to you by your clincians at your last clinic visit

  poor fair good very good excellent N/A
the amount of useful information given about your condition
the amount of useful information given about your treatment
information about how to take your medicines
information about the side effects of any treatments
information about how to stay healthy
information  about how to prevent any future health problems
gave you useful written information
told you where to find useful information on the internet

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6. your experience of privacy at your last visit

  poor fair good very good excellent N/A
privacy in the waiting area
privacy when you were examined
being able to discuss personal issues that were sensitive
your understanding how medical records are kept in the practice
the way in which information was given to other clinicians
the way electronic records were explained to you
asked your permission before another clinician came to your appointment

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7. your experience of how your clinician worked with other healthcare professionsals

  poor fair good very good excellent N/A
knew your medical history
the clinician was aware of other medical advice you had received from other healthcare professionals
gave you options for specialists or other healthcare providers you need to see
coordinated different healthcare professionals
allowed you to have the final choice about which other professionals you were to see
gave the right amount of information to other healthcare professionals

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8. thinking about your experience with the general practice over the past year

  poor fair good very good excellent N/A
suitability of opening hours
being able to see a doctor at the clinic when you needed urgent care
being able to see the doctor of your choice
information about where to get medical care when the clinic is closed
the amount you paid for each visit to the doctor
contacting a physician by email
being able to receive a home visit by a doctor
providing your test results in an understandable way

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9. are you

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10. have you been to another general practice in the last year

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11. what is you age

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12. do you consider yourself to be of Aboriginal or Torres Straight Islander origin

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13. which languages do speak at home (mark all that are relevant)

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14. how long have you been coming to this practice?

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15. how many times have you visited this practice in the last 12 months

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16. do you have any of these concession cards

  yes no N/A
health care card
pensioner concession card
any Veterans Affairs entitlement card
none

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17. what is the highest level of education that you have achieved?

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18. who is your regular GP

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19. have you seen any of the other practitioners at this practice?

  yes no unsure
psychologist
dietitian
laser practitioner
phsyiotherapist
Medlab pathology laboratory specimen collector
0 of 19 answered
 

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