Pass Office Visit - Customer Satisfaction

Thanks for taking a few moments to tell us about the customer service you received at the Pass Office on your most recent visit. This survey is completely confidential.

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* 1. Please tell us what date you visited the Pass Office.

Date / Time

Date

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* 2. Please tell us how often you visit the Pass Office

I have only used the Pass Office once or twice.

I use the Pass Office every 3-5 years.

I use the Pass Office a few times a year.

I use the Pass Office monthly or more.

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* 3. How professional was the staff?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

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* 4. How knowledgeable was the staff?

Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

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* 5. How patient was the staff?

Extremely patient

Very patient

Moderately patient

Slightly patient

Not at all patient

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* 6. How helpful was the staff?

Extremely helpful

Very helpful

Moderately helpful

Slightly helpful

Not at all helpful

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* 7. How clear was the information that the staff provided to you?

Extremely clear

Very clear

Moderately clear

Slightly clear

Not at all clear

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* 8. How well did the staff answer your questions or solve your problem?

Extremely well

Very well

Moderately well

Slightly well

Not at all well

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* 9. Overall, how satisfied were you with the customer service you received?

Extremely satisfied

Very satisfied

Moderately satisfied

Slightly satisfied

Not at all satisfied

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* 10. Do you have any further comments to add based on the customer service you received at the Pass Office?

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* 11. We appreciate your feedback. Please share your contact information for an entry to win.

Name

Company

Email Address

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* 12. Do you wish to be contacted to further discuss any comments that you made in responding to this survey?

Yes