Customer Feedback Form_Sep_2022

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* 1. Subscriber's Information

Name of the Organization

Name of the Respondent

Designation

Email Address

Phone Number

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* 2. Why did you choose IPTEC LTD? (Can select multiple choice)

Internet speed

Packages

Customer Support & Services

Appropriate Price

Product

Committed, Reliable & Trust

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* 3. How likely is it that you would recommend IPTEC to a friend or colleague?

Not Likely

Likely

Very Likely

Not Likely

Likely

Very Likely

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* 4. Overall, how would you rate the service you received from your Sales Account Manager (SAM) from IPTEC LTD.?

Poor

Average

Good

Very Good

Excellent

Poor

Average

Good

Very Good

Excellent

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* 5. Overall, how would you rate the service you received from your Technical Account Manager (TAM) from IPTEC LTD

Poor

Average

Good

Very Good

Excellent

Poor

Average

Good

Very Good

Excellent

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* 6. Overall, how would you rate the service you received from your Billing Team from IPTEC LTD

Poor

Average

Good

Very Good

Excellent

Poor

Average

Good

Very Good

Excellent

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* 7. How would you describe the professionalism and knowledge of the technical team when resolving issues? (Can Select multiple Choice)

Highly Professional

Definitely Professional

Professional Enough

Unprofessional

Highly Technical knowledge

Good Technical knowledge

Poor Technical knowledge

Lacking in knowledge

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* 8. How do you rate our responsiveness in dealing with you wherever you face any challenges?

Excellent

Very Good

Good

Average

Below Average

Poor

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* 9. What is your preferred way of contact? ( Can Select multiple choice)

Skype

Messenger

Telephone

Face to Face

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* 10. Which module of payment method you prefer ?

Cash payment

Cheque payment

Bank transfer

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* 11. What technical problem do you face most frequently?

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* 12. Which of the following words would you use to describe our services? (Can Select multiple Choice)

High quality

Poor quality

Unique

Reliable

Unreliable

Expensive

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* 13. How well does our internet service meet your needs?

Extremely Well

Very well

Well

Some what well

Not so well

Not at all

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* 14. Overall , how satisfied and dissatisfied are you with the IPTEC?

Very satisfied

Satisfied

Somehow satisfied

Very dissatisfied

Dissatisfied

Neither satisfied nor dissatisfied

Customer Feedback Form_Sep_2022

Question Title

* 1. Subscriber's Information

Question Title

* 2. Why did you choose IPTEC LTD? (Can select multiple choice)

Question Title

* 3. How likely is it that you would recommend IPTEC to a friend or colleague?

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* 4. Overall, how would you rate the service you received from your Sales Account Manager (SAM) from IPTEC LTD.?

Question Title

* 5. Overall, how would you rate the service you received from your Technical Account Manager (TAM) from IPTEC LTD

Question Title

* 6. Overall, how would you rate the service you received from your Billing Team from IPTEC LTD

Question Title

* 7. How would you describe the professionalism and knowledge of the technical team when resolving issues? (Can Select multiple Choice)

Question Title

* 8. How do you rate our responsiveness in dealing with you wherever you face any challenges?

Question Title

* 9. What is your preferred way of contact? ( Can Select multiple choice)

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* 10. Which module of payment method you prefer ?

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* 11. What technical problem do you face most frequently?

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* 12. Which of the following words would you use to describe our services? (Can Select multiple Choice)

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* 13. How well does our internet service meet your needs?

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* 14. Overall , how satisfied and dissatisfied are you with the IPTEC?

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* 15. How could we improve our services to meet your needs more efficiently?

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* 16. Please share any other comments you have below: