* 1. Were you greeted upon entering the bank?

* 2. Did anyone offer to help you?

* 3. Did an employee use your name while assisting you?

* 4. How would you rank FirstBank's overall customer service culture?

* 5. Do you have any suggestions on how FirstBank can improve on customer service?

* 6. At which location do you primarily bank?

* 7. What is your name?

* 8. What is the best number to reach you at if you win the gas grill?

* 9. At what email address would you like to be contacted?