Petition Bug Reports

Thank you so much for taking the time to give us some information about the technical problems you're seeing on ThePetitionSite. We understand that running into problems when trying to make your voice heard is incredibly frustrating, so thanks to helping us figure out what's going wrong.

Care2's systems are complex and, unfortunately, there are lots of ways glitches can occur online. The only way we can diagnose what's going wrong for you is know as much as possible about the systems and programs you're using. We know the questions below are pretty technical. Please, bear with us and answer as many as you can. We promise, getting this information makes it much easier for us to recreate the issue and figure out what's going on.

Please note, while we read all the responses to this survey, we simply don't have the manpower to respond to individual requests for help submitted through this survey.

If you have individual problems not addressed by this survey or the FAQ page, please send an email to petitionquestions@care2team.com with "SURVEY" in the subject line.

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* 1. What Operating System are you using? (an operating system is Windows 7, MacOSX or whatever main system your computer uses)

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* 2. What web browser are you using? (This is the program you use to get online, like Internet Explorer or Safari. Please make sure you have updated to the most recent version of your browser -- that can alleviate many problems.)

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* 3. What is the specific place you saw this problem? Please paste the URL/web address into the box below:

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* 4. Where did you see the problem?

The "Sign Petition" button isn't working

The system won't accept my zipcode

The form doesn't match my address information **Are you sure you changed your country? Many people miss the country field. When you change it to your country, the relevant fields should change to reflect your address elements. Please only select this option if you changed your country and this does not happen.

The system won't accept my email address

"Email a Friend" share link not working

Facebook share link not working

Twitter share link not working

I can't see my signature **Sometimes, when a petition is getting a lot of signatures at once, our system slows down to process all of them. Please only select this option if, after a few hours, you still can't find your signature or haven't received an email thanking you for your signature.

Other / General (please specify and only use this option if none of the above describe where you are seeing trouble)

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* 5. Please describe the problem you're experiencing in as much detail as possible, including where the problem is and how you got there. Simply writing "can't sign" does not give us enough information to find the problem. If possible, please include a detailed description of the problems you're seeing on the page, the step you took prior to seeing the errors, anything you did to try and fix the problem on your own, etc.