* 1. What do you like most about our new product?

* 2. What changes would most improve our new product?

* 3. What do you like most about competing products currently available from other companies?

* 4. What changes would most improve competing products currently available from other companies?

* 5. What would make you more likely to use our new product?

* 6. If our new product were available today, how likely would you be to recommend it to others?

* 7. If you are not likely to use our new product, why not?

* 8. How important is price to you when choosing this type of company?

* 9. Overall, are you satisfied with your experience using our new product, dissatisfied with it, or neither satisfied or dissatisfied with it?

* 10. If our new product were available today, how likely would you be to use it instead of competing products currently available from other companies?

* 11. What do you like most about our new service?

* 12. What changes would most improve our new service?

* 13. What do you like most about competing services currently available from other companies?

* 14. What changes would most improve competing services currently available from other companies?

* 15. If our new company were available today, how likely would you be to recommend it to others?

* 16. What would make you more likely to use our new service?

* 17. How important is convenience when choosing this type of service?

* 18. If you are not likely to use our new service, why not?

* 19. Overall, are you satisfied with your experience using our new service, neither satisfied or dissatisfied with it, or dissatisfied with it?

* 20. If our new service were available today, how likely would you be to use it instead of competing services currently available from other companies?

T