1. Are the Guest Service Representatives working in your area/department readily available and willing to assist patients and guests?

2. Are the Guest Service Representatives within your area/department courteous and sensitive while performing the responsibilities of his/her duties?

3. Do the Guest Service Representatives within your area/department explain waiting room guidelines and visitation procedures with patients/guests?

4. Do the Guest Service Representatives interact well with staff in your area/department?

5. Is the waiting room for your area/department cleaned daily and to your satisfaction?

6. If concerns are brought to the attention of Guest Service Representatives, do they immediately follow-up? Please explain.

7. Have you had any complaints about the Guest Service Representatives in your area/department? If so, please explain.

8. Please list any suggestions for improving Hospital Guest Services.

9. Please provide some contact information so we can address any specific issues/concerns.

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