Please answer all questions and rank your satisfaction from Excellent to Poor. For items not used or experienced, please select N/A.

* BHM Airport Terminal

  Excellent Good Average Fair Poor N/A
Signage and directions:
Terminal cleanliness and appearance:
Flight Information Display Screens:
Restroom cleanliness:

* Parking

  Excellent Good Average Fair Poor N/A
Signage and directions:
Convenience/walking distance to terminal:
Airport Shuttle wait / service:
Customer service:

* Where did you park?

* Arrivals and Departures

  Excellent Good Average Fair Poor N/A
Speed of airline check-in:
Courtesy of airline staff:
Wait times at TSA security checkpoint:
Courtesy of TSA staff:
Wait times for baggage delivery:

* Choose your airline:

* Concessions / Gift Shops / Newsstands

  Excellent Good Average Fair Poor N/A
Food staff service and courtesy:
Food selection and prices:
Cleanliness of food areas:
Retail staff service and courtesy:
Retail selection and prices:

* Ground Transportation

  Excellent Good Average Fair Poor N/A
Customer service:

* Choose the transit method you used:

* Amenities and Special Services

  Excellent Good Average Fair Poor N/A
Information Desk (Lower Level):
Wi-Fi and Internet services:
Cash machines (ATM):
Skycap courtesy and service:
Baggage Carts:

* Overall Satisfaction of Airport and Staff

* When did you travel?

Date and time of travel:
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:

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