At Jiffy Lube we strive to provide exceptional customer service so your input is greatly appreciated.

Thank you for taking the time to complete this survey.

* 2. On what date was your vehicle serviced?

Date and approximate time

* 3. How would you rate the overall service you received during your recent visit to Jiffy Lube?

* 4. Was this your first time at Jiffy Lube?

* 5. Have you had other services performed at Jiffy Lube in addition to the Jiffy Lube Signature Service Oil Change?

6. If you answered "NO" to the question above, is there a reason why?

* 7. Would you return to this location for future service?

8. If the answer is "no" in the previous question, please indicate why and provide us with contact info if the store's owner can contact you regarding your dissatisfaction.

* 9. Would you recommend Jiffy Lube to a friend?

10. What can Jiffy Lube do to improve our service or customer experience?

* 11. Are you male or female?

* 12. Which category below includes your age?

* 13. How important was convenience in your decision to use our company?

14. How important is price when choosing this type of service?

15. How important is company reputation when choosing this type of service?

16. What do you like most about competing services currently available from other companies?