At Zappos we love to hear from our customers. We appreciate your thoughts about how our website is working for you and regularly use input from our customers to help with our projects. Your opinion is very important to us. Thanks for your help.

1. Compared to your shopping experiences on other websites, how does the Zappos website compare?

2. How would you rate your experience with the following features and functions on the Zappos website?

Please use a scale of 1-7 where 1 means Extremely Negative and 7 means Extremely Positive

  1- Extremely Negative 2 3 4 5 6 7- Extremely Positive N/A
Ease of use overall
Finding products in general
Finding a specific product
Finding products using search
Browsing to find products (not using search)
Using a gift certificate or gift card
Shopping cart
Checking out
Returning merchandise process
Managing your account
Using My Favorites

3. How many times have you visited the Zappos website in the past year?

4. Which of these terms best describes the primary reason for your visit to the website today?

5. How would you describe your visit to the Zappos website today?

6. Did you have any difficulties using the website? If you feel you've encountered something that needs immediate attention, please call 1.800.927.7671 or email us at

7. Do you have suggestions or ideas to improve the Zappos website?

8. What is your gender?

9. What is your age group?