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1. First survey after your enrolment at Nova Institute

Nova is committed to continuous improvement in all areas of its operations.

Your feedback is very important to us for it will provide information about areas that need Improvement.

Thank you for your time in giving us the feedback.

Please fill in this Survey as honestly as you can. Your contribution to the improvement of Student Services would be highly regarded. If we are required to take any action as a result of the survey, you will be informed through our newsletter "Nova Star".

If you wish to discuss any aspect of the survey, please contact Student Suppor Officer, Admin or email us at survey@nit.vic.edu.au

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* Please fill the following:

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* Date

Date

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* How did you first find out about Nova Institute of Technology(NIT)? (Please click where applicable)

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* Was there any specific aspect(s) of NIT that particularly attracted you when you applied to come here?

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* The sources of information that helped me to choose(NIT)

  Importance to me My Satisfaction
International brochures:
Information, advice provided by agent
Information and advice in exhibitions
Communication from NIT( phone, email, letter etc)
Advertising by NIT in my home country
NIT Website
Other website

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* The factors that attracted me to studying at NIT were:

  Importance to Me My Satisfaction
Qualification from NIT are well regarded in my home country.
Academic reputation.
Reputation about support provided for international students.
Cost of the tuition / fees.
Time it takes to complete courses at NIT.
NIT facilities.
Location.

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* Do you have friends/family studying at NIT?

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* Tell us about your application to study at NIT.

  Importance To me My Satisfaction
Quick processing of my application
Helpfulness in providing course information
Accuracy of information about my course and its cost
Speed with which I received the NIT offer letter

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* Please identify the best aspect of your experience with the NIT application & admissions process.

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* Please identify areas where improvement is needed with the application process.

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* Did you use an agent to apply to NIT?

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* Was the agent in Australia or your home country?

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* Tell us about the agent you used to assist with your application to NIT

  Importance To me My Satisfaction
Convenience of access to the agent's office
Agent's knowledge of NIT and its courses
Application support given by the agent
Visa support given by the agent
Agent's service quality

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* Would you recommend your agent to another student?

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* Would you describe your agent as careless, incompetent, being negligent or following unethical practices

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* When making your application did you know you could apply directly to NIT?

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* Please rate the various elements of the international student orientation at NIT.

  Importance To me My Satisfaction
Welcome by senior staff
Information about the various support services available to you
Welcome pack/ Student Handbook information
Banking information
Health and counselling information
Safety and security information
Visa and immigration information
General information about the course and its contents
Information on academic advice and enrolments
Information about English language skills
Information about Australian culture
Information about Melbourne (transport etc.)
Information on further enquiries or point of contact

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* At Orientation, did you know who was a NIT staff member?

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* Please identify the best aspect of your experience at Nova Institute of Technology(NIT)?

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* Please identify the areas that needs improvement?

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