1. Customer Service Survey

Your observations and opinions are very important to us. Please help us to continuously improve our service to the public by taking a few minutes to complete this questionnaire. All responses are confidential.

* 1. On what date and time did you visit or contact the court?

Date and Time
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* 4. What was the purpose of your visit?

* 5. Did you telephone the court prior to coming in?

* 6. If you telephoned, how would you rate our telephone service?

  Excellent Very Good Good Needs Improvement Poor
Friendly and Courteous Service
Knowledgeable and Helpful Service
Prompt Service

* 7. Please help us improve our efficiency. How long did you wait for service?

  Less than 15 minutes 15 to 30 minutes 30 to 45 minutes 45 minutes to 1 hour Over 1 hour N/A
Telephone
Clerk's Window
Court Appearance
Other

* 8. Please help us provide superior service delivery. How would you rate our customer service, in general?

  Excellent Very Good Good Needs Improvement Poor
Friendly and Courteous Service
Knowledgeable and Helpful Service
Prompt Service

* 9. Overall, how would you rate your experience?

  Excellent Very Good Good Needs Improvement Poor N/A
Adequacy of Facilities
Access to Court Services
Timeliness of Service
Staff Responsiveness to Inquiries
Clarity and Simplicity of Forms and Materials

* 10. Your opinion matters. What can we do to improve our service to the community?

* 11. (Optional) Please include your name, address and telephone number below:

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